Junior Associate - SME Partnership

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

Join as a Junior Associate - SME Partnership at Razorpay, a leading full-stack financial services organization in Mumbai. Be part of the team revolutionizing digital banking and payments for businesses in India. Ideal for a motivated individual with sales experience and a passion for building partnerships.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role:

As a Junior Associate - SME Partnership, you will be at the forefront of expanding our business through strategic outbound sales efforts. This role is ideal for a proactive individual who thrives in a fast-paced environment and has a knack for building relationships with partners.

Roles and Responsibilities:

Lead Engagement:

Receive and connect with outbound leads provided by the marketing team.
Visit partners' offices and engage with them in person to discuss potential collaborations.
Source additional leads independently using tools like ZoomInfo, Lusha, and Justdial.

Partnership Development:

Understand the services offered by potential partners.
Pitch relevant RazorpayX products to establish partnerships with Chartered Accountants.
Own the end-to-end sales process for RazorpayX products to the partners' clients.
Hand over newly onboarded partners to the farming team with clear documentation and descriptions.

Mandatory Qualifications:

0-6 Months of sales experience.
Experience in the payment industry would be an advantage.
Strong communication skills, oral & written.
Self motivated and result oriented personality.
Strong interpersonal skills and an ability to build rapport with customers.
Hardworking with a strong work ethic.

Location : Mumbai

Set alert for similar jobsJunior Associate - SME Partnership role in Mumbai, India

Company

Razorpay

Job Posted

25 days ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Related Jobs

Associate

Wipro

Mumbai, Maharashtra, India

Posted: a year ago

Job Description Role Purpose   The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs. Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA’s defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements   Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs   Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks

Associate

Wipro

Mumbai, Maharashtra, India

Posted: a year ago

As an Associate at Wipro in Mumbai, Maharashtra, India, you will provide technical support to clients, resolve issues, document queries, update records, and ensure SLA compliance. You will deliver excellent customer service by diagnosing and troubleshooting client queries while maintaining logs and records. This is a full-time on-site opportunity requiring 0-2 years of experience.

Associate

Wipro

Mumbai, Maharashtra, India

Posted: a year ago

Job Description Role Purpose The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.   Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA’s defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements   Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs   Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks

Associate SME/SME West Bengal Exams

Testbook

Navi Mumbai, Maharashtra, India

Posted: a year ago

Join our team to make a difference in the education sector in India. We are looking for a motivated individual with a passion for education and the ability to learn new things. The role involves analyzing exam patterns, developing content for live and recorded courses, and interacting with users to understand their needs and provide solutions. Time management, organizational skills, and proficiency in MS Office are required. Prior teaching and content development experience is a plus. Apply now to contribute to the future of education!

Associate Engineer

Wipro

Mumbai, Maharashtra, India

Posted: a year ago

As an Associate Engineer at Wipro, you will provide technical support, resolve client issues, manage transactions, document and escalate queries, ensure service agreements compliance, and deliver excellent customer service. You will troubleshoot client queries professionally, maintain records, offer alternative solutions, and participate in training sessions. The role involves interaction with internal stakeholders for performance reviews, capability development, and issue resolution. This on-site full-time opportunity in Mumbai, Maharashtra, India requires a Bachelor's or Master's degree with 0-2 years of experience. Delivery performance is measured based on process resolution, quality standards, SLAs, productivity, and customer feedback.

Junior Associate Software Engineer (Analyst)

Duck Creek Technologies

Mumbai, Maharashtra, India

Posted: 4 months ago

Join Duck Creek Technologies as a Junior Associate Software Engineer (Analyst) responsible for coding features in an Agile team environment, debugging software bugs, and writing test automation scripts. Bachelor's in Engineering, knowledge of Java, C# or Python, cloud-based development, and ability to work independently are required. Full-time remote opportunity, starting in Mumbai, India with the possibility of international travel.