The Job logo

What

Where

Technical Analyst 1-Support

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job Description

As a member of the Support organization, your focus is to deliver support and solutions to the Oracle employees while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 3 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Additional desired qualifications include:

  • Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps).
  • Knowledge of Windows, Mac and Linux operating systems and mobile devices.
  • Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions.
  • Basic network troubleshooting.
  • Should be capable of multitask.
  • Strong customer skills and customer oriented.
  • Should have excellent communication skills English/Spanish (Oral & Written).
  • Should be smart, enthusiastic and a good team player.
  • Working knowledge of a Ticketing System (Jira Service Management).
  • Ability and willingness to work in an environment providing 24x7x365 support.
  • Ability to work during any 5 days (Workdays: Saturday to Wednesday) for supporting our customers during the weekend. 
  • Position is based in Mumbai, India  (required to work from our office locations).

 

Responsibilities

  • Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support.
  • Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers.
  • Install, configure, and support workstation software, hardware, and printers.
  • Implement applications and software upgrades and troubleshoot any performance issues.
  • Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
  • Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions.
  • Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues.
  • Collaborate with others to resolve complex issues.
  • Identify and suggest possible improvements on procedures.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Participate in the testing and evaluation of new technology.
Set alert for similar jobsTechnical Analyst 1-Support role in Mumbai, India
Oracle Logo

Company

Oracle

Job Posted

6 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Corporate and Data & Analytics

Locations

Mumbai, Maharashtra, India

Qualification

Bachelor

Applicants

29 applicants

Related Jobs

Oracle Logo

Technical Analyst 2-Support

Oracle

Bengaluru, Karnataka, India

+1 more

Posted: 7 months ago

Job Description As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You'll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.  Career Level - IC2 Responsibilities Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions. Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs. Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices. Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality. Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services. Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions. Enable Support: Empower teams with best practices, training, and resources for effective customer assistance. Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.   Required Skills Cloud Technologies Customer Service Troubleshooting

Zycus Logo

Walkin Drive - Trainee Product Technical Analyst

Zycus

Mumbai, Maharashtra, India

Posted: 2 days ago

Job Description Zycus is looking to hire BE / MBA 2023– 24 graduates as Trainee Product Technical Analyst and is organizing a Walk-In drive on 5th April, 2025 at our office in Mumbai, Seepz, Andheri East. In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application. As a Trainee Product Technical Analyst at Zycus, you will: Serve as Trainee Product Technical Analyst on Zycus Procurement Applications (Source to Pay) Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing Evaluate and suggest innovative solutions and workarounds for customer requirements Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc. Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs. Job Requirement Education: MBA / Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT Experience Level: 0-1 years Strong written and verbal communication skills Willingness to work 24*7  shifts  . Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems. Ability to collaborate with various internal and external stakeholders Ability to learn, execute and excel. Multitask and work with priorities Salary Range: INR 4,50,000 to INR 5,50,000 Walk In Drive Date: Saturday 05th April, 2025 Time: 10:000 AM to 4:00 PM Venue: Zycus Infotech Pvt Ltd. Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.