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Technical Analyst 1-Support

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Join as an Associate Support Engineer at Oracle, providing post-sales support, solutions, and technical assistance to customers via phone and electronic channels. Resolve non-technical and technical inquiries, maintain customer relationships, and offer advice to internal teams. This is an on-site, full-time opportunity in Bengaluru, Karnataka, India.

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Set alert for similar jobsTechnical Analyst 1-Support role in Bengaluru, India
Oracle Logo

Company

Oracle

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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