Trainee - Junior Data Analyst

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Job Summary

We are seeking a dedicated Process Executive-CDM/PV with 0 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Advanced Excel and a strong background in Customer Management and Complaint Management within the Life Sciences sector. This role involves managing customer data addressing complaints and ensuring high levels of customer satisfaction.

Responsibilities

Manage and maintain customer data with precision to ensure accuracy and reliability.
Address and resolve customer complaints efficiently to enhance customer satisfaction.
Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights.
Provide timely and effective communication with customers to address their concerns and queries.
Collaborate with cross-functional teams to ensure seamless customer service operations.
Implement best practices in customer management to improve service quality and efficiency.
Monitor and report on customer service metrics to identify areas for improvement.
Develop and maintain documentation related to customer interactions and complaint resolutions.
Ensure compliance with industry regulations and company policies in all customer management activities.
Conduct regular reviews of customer feedback to identify trends and areas for improvement.
Assist in the development and implementation of customer service training programs.
Support the continuous improvement of customer service processes and systems.
Contribute to the overall success of the company by enhancing customer satisfaction and loyalty.

Qualifications

Possess strong proficiency in Advanced Excel for data analysis and reporting.
Demonstrate experience in Customer Management within the Life Sciences sector.
Exhibit expertise in Complaint Management with a focus on resolving issues effectively.
Show excellent communication skills for interacting with customers and internal teams.
Have a keen eye for detail to ensure accuracy in customer data management.
Display the ability to work collaboratively in a team-oriented environment.
Bring a proactive approach to identifying and addressing customer service challenges.

Certifications Required

Certified Customer Service Professional (CCSP) Advanced Excel Certification.

Set alert for similar jobsTrainee - Junior Data Analyst role in Kolkata, India

Company

Cognizant

Job Posted

6 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

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