Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Join the team building the next-generation partner solutions at Apptio. The Partner Technology Services team will work closely with our partner ecosystem and internal teams to develop and bring to market joint solutions. This role involves understanding the technical needs of our partners, architecting solutions that serve both our partners and customers, and being the technical liaison between our company and partner organizations. Provide technical support and training to our partners to ensure successful implementation and adoption of joint solutions.

Required Technical and Professional Expertise

• Previous experience in technical support, software services, or system administration for a large end-user community.
• Experience with Troubleshooting Skills, Data Analysis Skills, Windows Servers.
• Experience with RESTful API is an added advantage.
• Fluent in English.

Preferred Technical and Professional Expertise

• Database skills, with the expertise to write and update SQL queries.
• Basic knowledge of JavaScript or similar language.
• Knowledge of Agile methodologies such as Scrum, Kanban, SAFe will be a plus.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment;
• Ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps;
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency;
• Acting as a customer champion by being the voice of the customer, checking communication channels to stay on top of and communicate effectively and proactively with the company or team updates;
• Being an example that continues to drive until the root cause is established with clear plans to resolve the customer issue.