The Job logo

What

Where

Sign in

IT Support Technician II (Service Desk, Internal Technical Support for end users through Phone, Chat, Tech Bar)

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Description & Qualifications

Description

Primary/Essential Duties and Key Responsibilities:

Technical troubleshooting & Support: Coordinate and/or perform fixes over the Phone/Chat/ IT Tech Bar or any other introduced channels.

Diagnose/troubleshoot issues and assist colleagues, ensuring they are dealt with in a pleasant, professional, and timely manner.

Relationship Management: Maintain working relationships with all IT & business resources, act as the first point of contact for all IT-related issues.

Documentation: Ensure proper/accurate/up-to-date documentation and categorization for all incidents, requests and Problems. ( ITIL Framework )

Escalation: Responsible for escalating all incidents and requests to appropriate support teams when resolution or process is unknown or out-of-scope promptly.

Active Directory Management and Authentication: Knowledge of Active

Directory including understanding of Office 365, MFA, Password reset, user/exchange accounts,

Operating Systems (Windows, macOS, VDI): Troubleshooting, intermediate for advanced issues.

Hardware and Software Support: Install, configure, maintain, monitor, and troubleshoot end-user workstation devices, mobile devices, and related hardware and software to meet delivered requirements.

Information Routing: Serve as an information hub to route internal and external requests to the appropriate resource and follow the escalation structure when applicable.

Global IT Operations: Develop a sound understanding of global IT operations, related applications and IT systems, and business-related processes and procedures.

Networking Fundamentals: Basic connectivity troubleshooting, intermediate for advanced issues.

Assist with Onboarding & Offboarding requirements for the new hire
Assisting with the ITAM and Mobility management

Remote Support & Deskside visit - onsite support

Qualifications

Customer Service skills
Strong analytical skills
Technical Troubleshooting
Teamwork
Must speak and write English fluently
Exemplary attendance and punctuality

Education: Associate degree
Experience : 0 – 2 years
Willingness to work in a 24*7 environment (7:00 IST- 16:00 IST, 15:00 IST - 00:00 IST, and 23:00 IST - 08:00 IST Shifts).
ITIL Foundations
Experience with ServiceNow

Set alert for similar jobsIT Support Technician II (Service Desk, Internal Technical Support for end users through Phone, Chat, Tech Bar) role in Noida, India
UKG Logo

Company

UKG

Job Posted

3 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

14 applicants

Related Jobs

Adobe Logo

Technical Support Consultant

Adobe

Noida, Uttar Pradesh, India

Posted: a year ago

Join Adobe as a Technical Support Consultant in Noida, Uttar Pradesh, India. This full-time remote opportunity requires excellent communication and customer service skills, as well as experience in troubleshooting software on Windows and Mac operating systems. You will work in a team environment, handling escalated customer issues and providing online support for global customers. Come be a part of Adobe's solutions and help cultivate future opportunities!

Telus Logo

Customer Service Representative

Telus

Noida, Uttar Pradesh, India

Posted: a year ago

Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints, and/or places sales orders and product information requests.

Telus Logo

Customer Service Representative

Telus

Noida, Uttar Pradesh, India

Posted: a year ago

Collaborate with different teams around the world to create unforgettable learning experiences. Deliver training materials and be proactive in sharing best practices. Manage follow up sessions and be accountable for your work. Proactively collaborate with the training team. Be an advocate for learners and ensure high-quality experiences. Perform needs assessment and design activities. Support evaluation models. Passionate about growth and development. Strong facilitator. Requirements: Excellent English language skills, strong stage presence, knowledge of GSuite, passionate about learning theories, good communication skills, ability to do evaluation and impact checks, good recommendations and performance record, ability to deliver and improve, understanding of adult learning theory, flexibility and ability to adapt, experience in designing and facilitating learning initiatives, knowledge of Agile, email and chat experience, gaming exposure.

Wipro Logo

Customer Service Representative

Wipro

Noida, Uttar Pradesh, India

Posted: a year ago

The purpose of this role is to provide technical support to the process and resolve client issues. You will be responsible for managing transactions, documenting user information, and resolving queries within defined SLAs. Excellent customer service, product knowledge, troubleshooting, and problem-solving skills are required. You will also participate in training programs and collaborate with team leaders for continuous improvement.

Testbook Logo

Customer Support Executive

Testbook

Noida, Uttar Pradesh, India

Posted: 3 months ago

About Testbook: Testbook is a dynamic and innovative education technology company dedicated to revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits. The fastest-rising startup in the EdTech space, Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 crore students, 450 crore tests solved on the WebApp, and a knockout Android App, Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, and what you want to add to them is respected in this startup. You are the sole master of your work. The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 900 in-house employees and thousands of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force. Profile: The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems. Responsibilities: • Interact with customers by phone, e-mail, or online chat concerning various care issues. • Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting relevant customer care performance metrics. • Capturing and applying customer feedback.

Paytm Logo

IT Information Security Intern - Internal Audit

Paytm

Noida, Uttar Pradesh, India

Posted: 4 months ago

Join as an Information Security Intern in the Internal Audit team to gain hands-on experience auditing IT systems, information security controls, and network security infrastructure. Collaborate with auditors to develop skills in IT and information security auditing.