Technical Support Specialist – Intern

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What We Do

The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support centre. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external. The support is provided in multiple languages across the globe.

What You’ll Do

The Technical Support Specialist - Intern works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. The work environment requires 24x7 coverage which is achieved via follow the sub-Model, on-call rotations, and extended hours, as needed, to accommodate customer needs. This position will also be supporting international customers in Japan for after hours and the ability to be proficient in English is a plus.

Who You’ll Work With

As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- Japanese Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors and other Engineering teams.

What Makes You a Qualified Candidate

Effective oral and written communications skills in English language.
0-1 years of Technical Support related experience.
Good Database and Operating System knowledge
Experience in Help Desk/Customer service position is a plus

Set alert for similar jobsTechnical Support Specialist – Intern role in Hyderabad, India

Company

Teradata

Job Posted

3 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

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