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Technical Support Associate

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The Technical Support Associate will provide IT support to 10,000 plus employees and clients, configuring hardware and software, troubleshooting issues, and assisting with IT projects. The role involves working with desktop and laptop computers, supporting business applications, and ensuring a reliable IT infrastructure. This is a full-time, on-site opportunity in Pune, Maharashtra, India.

ZS IT Support teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. 

  

TECHNICAL SUPPORT ASSOCIATE 

 

Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. 

 

What You’ll Do  

  • Configure computer hardware and software, as well as troubleshoot related problems.  
  • Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. 
  • IT team projects as assigned. 
  • Knowledge and experience with PC desktop support functions relative to laptop and desktop computers. 
  • Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.). 
  • Technical Support tools: Norton Ghost, VNC. 
  • Proficiency in PC hardware configuration, troubleshooting and maintenance. 
  • Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams. 
  • Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. 
  • Experience in troubleshooting various forms of software problems (e.g., operating system and application programs). 

  

What You’ll Bring   

  • BS/BE with record of high academic achievement   
  • A+ certification or Microsoft Certified Systems Administrator. 
  • Eagerness to contribute in a team-oriented environment. 
  • Ability to work methodically and analytically in a quantitative problem-solving environment. 
  • Excellent leadership, communication and organizational skills • Strong customer service skills.  
Set alert for similar jobsTechnical Support Associate role in Pune, India
ZS Logo

Company

ZS

Job Posted

2 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Software Development

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

104 applicants

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