About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

Zycus is hiring a Desktop Support Engineer for its internal IT team. Candidates should have good knowledge of Network and IT infrastructure and good communication skills.

Roles and Responsibilities:

• Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File & Print service, MS office, and various business applications etc.
• Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.
• Migration and Deployment of Desktops and laptops build as per company standards.
• Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
• Supporting desktop maintenance, security maintenance, including virus updates and patch management
• Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.

Job Requirement

Ideal candidate would have:

• Bachelors Degree in Engineering, Computer Science, MCA/BCA, Msc-IT
• Freshers can apply
• Nice to have 1-2 of Experience in troubleshooting operating systems, hardware & software
• Good communication skills
• Willingness to work in rotational shifts
• Experience in Office 365
• Good logical ability & time management skills
• Smart approach towards incident management
• The ability to communicate with overseas customers and problem solving ability by using remote tools like Microsoft Teams, Web Ex etc