Description

Scope:
Responsible for execution strategy and success of the Vertical. This role requires a strong blend of strategic thinking, leadership, and operational/ delivery expertise to ensure exceptional service delivery to customers. The SDP partners with the Strategic Client Partner (SCP) of the vertical to create an effective strategy in order to map and exceed customer expectations with service delivery. This role is responsible for ensuring the industrialization of delivery capabilities, in active partnership with Horizontal Delivery Leads (HDLs), to drive revenue generation and foster organization growth.

Candidate Profile:
Demonstrated expertise in Large Project / Program management. Solid knowledge of Digital Services and  possibly in warehouse or logistic areas. Handling global teams in multiple Geos / Transnational Leadership. Exposure to sales and customer relationship management at senior levels.  Inspires confidence and becomes trusted partner/advisor to key customer contacts. Working closely with Senior Sales leaders.  Strong communication and people skills.

Key Responsibilities:

• Partner with the SCP at scaling the Warehouse account
  • Ensure SCP and the sales teams are in the field with the customers leaving the inward facing activities to the delivery leaders
• Responsible for delivery execution worldwide at all sites supporting a VBU
  • Decides where projects will be executed when there are multiple options to maximize benefit for customer and Quest Global
  • Manage conflict & escalations between DU’s within the VBU
  • CSAT and ESAT for the VBU delivery org worldwide
  • TAT effectiveness
• Financial performance
  • Revenue (along with sales) and contribution margin and VBU margin
• Support and advise the SCP/VBU on strategy & Big Deals
  • Proactively develop Local-Global solutions and ensure they are operationalized effectively
  • Implement the VBU (SCP's) strategy & Big Deals including proactively building capabilities
• Customer relationships
  • Personally builds strong customer senior relationships - attend important QBRs and customer meetings.  Gets firsthand voice of customer
  • Implements a “Delivery contact plan” for his/her staff to build working level customer relationships, understand needs, and propose solutions
• Reporting
  • Reports to Vertical Delivery Leader
  • Delivery leaders supporting the VBU worldwide report solid line to the SDP
    • The delivery org reporting to the local delivery leaders (program managers, project managers, individual contributors) report solid line to the above local delivery leader
  • Develop successors
• Lead a particular initiative, such as a turnaround, dedicated facilities utilization, tools optimization, pricing, global proposal development

 
Skills And Qualifications:

• Deep domain knowledge of products & lifecycle, engineering, manufacturing processes, supply chain and major engineering services suppliers, external drivers and funding.
• Strong relationships with senior and mid-level technical managers with customers.   Engineering knowledge and complete product life-cycle knowledge including,
  • Engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware) and Digital
  • Challenges related to cost, delivery, schedule, or support
  • Internal funding process including timing, influencers and approvals
  • Outsourcing processes, funding, upcoming changes and leadership
  • Existing major outsourcing suppliers including SWOT and assessment of respective suppliers
• Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development.
• Understanding of relevant/adjacent technologies and competitor’s services.
• Experience in authoring complex proposals; experienced in negotiating master service contracts and long-term agreements.
• Experience working with global remote team / offshore delivery model environment  Proven ability to grow businesses profitably
• Experience with sales and account management and in developing strategic plans
• Experience leading cross functional teams
• Excellent interpersonal and communication skills, both verbal and written and ability to communicate effectively at all levels.
• Results driven, high energy, self-motivated, persistent and able to work independently
• Decisive, analytical, strategic thinker.

  
Education:

• Bachelor’s Degree – Engineering.
• Master’s degree/MBA – preferred