Job description 

The Role: 

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities: 

• Building and maintaining relationships with clients and key personnel within their company. 
• Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota. 
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them. 
• Achieving client relationship targets and KPI’s, data handling and maintain data repositories. 
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients. 
• Carrying out client satisfaction surveys and reviews. 
• Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client. 

Mandatory Qualifications: 

• Overall 8+years of relevant experience in Key Account Management/Sales in B2B space.
• Knowledge of best customer service practices. 
• Strong interpersonal skills and an ability to build rapport with customers.
• Go-getter attitude. 
• Hardworking with strong work ethics.