Job description 

The Role: DevOps Support – Associate

The Team: We facilitate software development by owning and managing vendor hosted applications such as Gitlab, Azure DevOps, Github, Artifactory, Jira, Confluence, Mend, SonarQube and TeamCity.

Shift Timing: The selected candidate will be required to work from 11:30 AM to 8:30 PM IST. This schedule allows for substantial overlap with EU business hours and facilitates timely communication and project continuity with our U.S. teams.

What's in it for you:

• Use latest technologies to build state of the art solutions and get an opportunity to implement them.
• Work alongside global partners to create solutions that makes impact.
• Embrace a culture of growth, get resources to learn and thrive in your career.

Responsibilities:

• Provide real-time support to clients and internal teams during EU business hours.
• Manage and troubleshoot issues reported by clients.
• Collaborate with U.S.-based teams for resolution with the use of Splunk Observability and PagerDuty alerts acknowledgement.
• Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily.
• Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual in take process and current BAU work efficiently.
• Assist in creating and updating our existing documentations and knowledge base articles in Confluence.

What We're Looking For:

Requirements:

• Bachelor’s degree in computer science, or related field, or equivalent work experience with 2 years of experience in cloud computing and applied solutions.
• Willingness to work assigned flex shift hours to support EU business operations.
• Excellent communication skills with the ability to engage effectively with global teams.
• Experience in AWS in deployment using Terraform or CloudFormation.
• Experience in developing CI/CD pipelines with Gitlab, Github, TeamCity, and Azure DevOps.
• Experience in troubleshooting using Linux operating systems.
• Solid understanding of languages such as Java, Python, Bash, PowerShell and the importance of automation.
• Strong problem-solving skills with the ability to think creatively to resolve issues.
• Ability to multitask and prioritize workload effectively in a fast-paced environment.
• Experience working with ticketing systems and knowledge base tools is a plus.
• Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual in take process and current BAU work efficiently.
• Assist in creating and updating our existing documentations and knowledge base articles in Confluence.