Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.   

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

WHAT YOU’LL DO DAY-TO-DAY:

You’ll play a pivotal role in supervising and managing a team of Specialists and oversee day to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you’ll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You’ll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations.

As an IT Operations Manager, you’ll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues.

You’ll also need to analyze various reports and statistical data to measure productivity levels and identify root causes for underperforming areas, develop customized reporting to measure and track operational statistics, data and results, oversee weekend activities across various office spaces such as user migrations to newer platforms, software & hardware upgrades and audits etc.

WHO WE’RE LOOKING FOR:

• The ideal candidate should have more than four years of experience preferably at a technology or financial firm.
• The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager
• Candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy.
• Candidate should have fair understanding of Windows platform and Cloud platforms like Azure.
• Strong knowledge of designing and implementing office technical infrastructure.
• Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus.
• The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals.
• Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation.
• The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team