The Job logo

What

Where

Technical Support Engineer-Networking/OS/Linux

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
As a Technical Support Engineer for Salesforce in Hyderabad, India, you will assist enterprise customers with post-sales setup and usage of Tableau products. Collaborate with multiple teams, troubleshoot technical issues, and ensure high customer satisfaction. This full-time, on-site role requires working in shifts and excellent communication skills.

Description

We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.

 

Role Scope: The Technical Support Engineer works primarily with enterprise customers of Tableau’s Products, proactively assisting them with post‐sales set-up and usage of the products, Responsibilities include taking a proactive role working with the Support team to triage and resolve highly complex, technical, and application‐related issues which impact product performance in customer‐specific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, the Technical Support Engineer will routinely partner with our Development, Sustaining Engineering and Sales organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change and not rotational)

AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time - 9 PM/ 10 PM IST onwards depending on Day Light Savings Time)

EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time

APAC hours - 5.30 AM IST onwards

Work hours can change depending on Business requirements

 

Education:

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

 

Role & Responsibilities:

Learn the Tableau products and continue to build technical skills to support global customers with their issues. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved, including handling escalations

Achieve KPI goals consistently such as Productivity, CSAT, TTR

Act as a trusted advisor to the customer on issues related to their Tableau products and infrastructure resulting in high customer satisfaction

Collaborate with different teams such as TAMs, Sales, Ops Admins, Dev etc. at Tableau to provide a seamless experience to the customer

Identify and improve documentations and processes

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

Review support cases for technical and troubleshooting accuracy

Replicate issues (inhouse)and provide solutions and RCA’s within stipulated time

Make effective use of communication channels such as email, calls and other electronic methods to interact effectively with customers

 

Required Skills/Experience:

Technical Support experience handling global customers

Strong troubleshooting skills in Windows, Linux, Database and IP Networking

Ability to communicate technical concepts clearly and effectively

Analysis, troubleshooting, and problem solving expertise

Effectively prioritize and escalate customer issues

Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification

Do timely updates of tasks to match the severity levels

Excellent written and verbal communication skills

Effective communication and interpersonal skills to be able to establish rapport with people at all levels

The ability to work in teams as well as independently

Take a proactive approach to work without close supervision

Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills

Positive attitude

Willingness to work in shifts and over the weekend

Set alert for similar jobsTechnical Support Engineer-Networking/OS/Linux role in Hyderabad, India
Salesforce Logo

Company

Salesforce

Job Posted

6 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

13 applicants

Related Jobs

Salesforce Logo

Salesforce Technical Support Engineer

Salesforce

Hyderabad, Telangana, India

Posted: 5 months ago

Salesforce is seeking a skilled Salesforce Technical Support Engineer to troubleshoot integration issues, debug errors, and provide technical assistance to developers. This role involves writing code, resolving customer issues, and ensuring high customer satisfaction. The position is located in Hyderabad, Telangana, India, and is a full-time on-site opportunity.

Splunk Logo

Technical Support Engineer (Cloud Support)

Splunk

Hyderabad, Telangana, India

Posted: 2 months ago

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver. Splunk is seeking a Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the world. This is a very dynamic role where you will provide technical product expertise and excellent customer experience around Splunk’s core platform, and participate in ongoing projects around tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and as a result, our support engineers are occasionally asked to work on weekends.   Responsibilities Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships Take ownership of resolving customer problems while ensuring an outstanding customer experience Champion our customers throughout the entire support case journey Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service (KCS) principles and methodology Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers Drive continuous improvement of tools, processes, and product supportability Perform other job-related duties as assigned and participate in special projects Requirements Must have:   Logical approach to problem solving, strong troubleshooting skills, and experience in cloud support. Outstanding interpersonal skills and excellent communication - both verbal and written Foundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OS Basic understanding of networking concepts (TCP/IP, UDP, DNS, NAT, gateways, etc.) Logical approach to problem solving and strong troubleshooting skills Excellent time management skills with the ability to adapt to changing priorities of customer issues Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates Nice to have: Experience in customer facing technical support, system administration role Exposure to cloud technologies such as AWS (including Amazon EC2 and S3), Google Cloud Platform, or Microsoft Azure Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages Familiar with virtualization (VMWare, Hyper-V, KVM, etc.) Knowledge of JavaScript, Node.js, Apache, or similar front-end and web technologies Understanding of regular expressions (Regex) and relational databases