DESCRIPTION

Role: Digital Devices and Alexa Support associate
Job Type: Full Time
Location: Hyderabad



Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.
Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, problem-solving, and sharing your knowledge with others? If so, then read on to find out more about our Technical Support Associate role.

What will you do as a Technical Support Associate?
As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.  

What are your hours
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in (English) (both written and oral fluency)
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

What strengths will you bring?

• Inquisitive, articulate, and solution-oriented
• Logical and analytical thinking
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Technical Support team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. This package includes two Amazon devices to give you hands on experience with the products you’ll be supporting customers with. Additionally, we offer a number of benefits including:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills