The Job logo

What

Where

Customer Service

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Provide daily customer service support, handle queries and product orders via telephone and written communications. Enter customer order data accurately into SAP, provide product information, respond efficiently to customer queries and complaints. Maintain customer information in CRM system. Collaborate within a small team and support sales representatives. Manage consignment stock and product claims/exchanges. Welcome new customers and manage team projects. On-site job at Straumann Group in Delhi, India.

KEY RESPONSIBILITIES:

  • Provide daily customer service support
    • Answers telephone promptly to handle customer queries and take product orders and provide written communications
    • Mail response to all stake holders within 24hours.
    • Undertake accurate entry of customer order data to SAP through Service provider / Finance
    • Provide accurate product information to customers
    • Respond efficiently and effectively to customer queries and complaints
    • Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.
    • New customer creation with KYC, Registration no, email, Phone no etc in SAP and SFDC within one working dayof request from sales team.
    • Tracking of orders and exchanges, database maintenance, updation and follow up with customers
  • Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed.
    • Provide direct support/backup to sales representatives.
    • Receive and enter customer orders via telephone, electronically and provide written communication on the same.
  • Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies.
  • Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.
  • Welcome emails to new customers within 24 to 48 hours of shipment for first order for all product catogories.
  • Send email to customers for any partial/short shipments
  • Team management, roll out new projects for performance improvements under compliance.
  • Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets
Set alert for similar jobsCustomer Service role in Delhi, India
Straumann Group Logo

Company

Straumann Group

Job Posted

6 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Delhi, Delhi, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Lenskart.com Logo

Head of Customer Service Operations

Lenskart.com

Delhi, Delhi, India

Posted: a year ago

Lenskart is looking for a dynamic leader to oversee the execution of customer service operations. The ideal candidate should be passionate about leveraging technology and building a culture of customer centricity. This role involves process improvement, team management, and ensuring excellent customer experiences. The candidate should have relevant work experience in e-commerce or operations, strong problem-solving skills, and a proven track record of achievements.