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Technical Support Engineer Fresher

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Provide technical support via email/chat to customers, resolve queries, delight customers, analyze problems, act as consultant, configure products. Requires 0-1 year tech industry experience, JavaScript/HTML/CSS knowledge, customer-centric & strong communication skills.

You will be responsible for providing technical support to new and prospective customers via email/ chat

 

Responsibilities:

  • Provide Chat / Email based support to international customers for our SaaS Product
  • Resolve all pre-sales and post-sales customer queries on-time following support SLA
  • Delight customers by assisting them with their queries regarding the product
  • Analyze and understand a problem from the customer’s point of view.
  • Take the role of a consultant in evaluating customer’s requirements and map it to product features.
  • Configure the product on behalf of customers based on their requirements

Requirements:

  • 0-1 year experience in the software/tech industry
  • 2023/2024 Graduates Preferred
  • Hands-on experience with configuring software products
  • Good understanding on JavaScript, HTML, CSS
  • Customer-centric orientation with strong communication skills in English (written and verbal)
  • Analytical, problem-solving, and troubleshooting skills
  • A technical background, preferably in software engineering.
Mozilor Logo

Company

Mozilor

Job Posted

7 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Software Development

Locations

Cochin, Kerala, India

Kozhikode, Kerala, India

Qualification

Bachelor

Applicants

Be an early applicant

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