Job description 

What you will do:

Establish C-level relationships during sales cycle to understand customer key business objective and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.

Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management and Customer Success.

Ensure a flawless transition of the customer requirements and business objectives from pre-sales motion to the post sales execution.

Develop and deliver compelling, CxO-ready case presentations (return on investment, total cost of ownership, etc.) sought at driving value realisation discussions.

Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.

Assisting customers in navigating internal organizational changes and implementing effective organisational change strategies.

Build Customer advocacy for future marketing opportunities such as case studies and events.

What you’ll need to succeed:

Influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey.

Strong executive presence and presentation skills, comfortable collaborating with and speaking publicly to C-suite executives. Ability to understand and communicate path to business value through technology transformation.

Self-starter comfortable initiating and leading programs within a fast-paced environment.

Focus on results, and strategic approach with an ability to build the future through effective customer engagement.

Collaborative and cross-functional approach is a must (particularly with Sales, Customer Engineering & Customer Success, and other key partners).

Extensive confirmed experience in digital transformation, value consulting, value engineering and/or a background in sophisticated technology delivery/transformation programmes.

Proven understanding of how Marketing, Engineering and Product teams’ function, particularly in the areas of Data Engineering, Personalization and Customer Insights.

Relocate to the Kingdom of Saudi Arabia towards the end of FY24.