The Job logo

What

Where

Consultant - IT

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Manage and coordinate IT incident management processes for Flex. Maintain high customer satisfaction, drive process improvements, and ensure SLAs are met. Requires 5+ yrs IT experience with IT infrastructure knowledge and ITIL framework expertise. On-site full-time job in Coimbatore, Tamil Nadu, India.

Job description 

What a typical day looks like:

  • Day-to-day responsibilities involves:
  • P1 Incident Management: Manage Services Outages for Flex.
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Responsible for communicating with the Incident Process Owner
  • Point of contact for all Major Incidents
  • Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
  • Represent the first stage of escalation for Incidents
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule, and conduct incident reviews
  • Ensure the closure of all resolved and end-user confirmed Incident records
  • Prepare and publish 8D reports.
  • Build close relationships with Flex IT Service Owners and business/operations to ensure positive user experience in the consumption of all IT services
  • Liaise with internal and external IT partner to ensure that gaps in the customer experience –irrespective of where they occur in the journey – are plugged
  • Drive and promote customer self-service and automation of routine service requests
  • Customer Satisfaction: Ensure a high level of customer satisfaction by addressing customer feedback, managing escalations, and implementing improvements based on customer needs.
  • Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams
  • Conduct service performance review with IT service owners to maintain service excellence culture
  • Regular communication with internal stakeholder such service owners and senior IT leader to identify gaps and opportunities

 

The experience we’re looking to add to our team:

  • Any Bachelor’s / Master's Degree with 5+yrs of experience in IT.
  • Minimum 3 to 4 Yrs of experience in IT Infrastructure and support roles.
  • Knowledge of IT Infrastructure and Applications
  • Ability to give instructions to a non-technical audience 
  • Excellent relationship, negotiation, stakeholder management and facilitation skills
  • Leadership skills, ability to motivate people
  • Self-motivated, organized, and able to meet deadlines
  • Customer-service oriented with a problem-solving attitude 
  • Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes
  • Experience with ServiceNow
  • Energetic, innovative, and forward thinking
  • Excellent verbal and written communication
  • Rotational Shifts: 7am-4pm & 11am-8pm
Set alert for similar jobsConsultant - IT role in Coimbatore, India
Flex Logo

Company

Flex

Job Posted

4 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Technology

Locations

Coimbatore, Tamil Nadu, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

Related Jobs

Flex Logo

Analyst- Accounts Payable

Flex

Coimbatore, Tamil Nadu, India

Posted: 4 months ago

Join as an Analyst in Accounts Payable in Coimbatore. Process invoices, resolve discrepancies, report activities, and maintain vendor records. Requires B.com/M.Com/MBA Finance with 0-1 year of experience. Good knowledge of accounting principles and proficiency in MS Excel and ERP systems.

Bosch Logo

IAOC-Technical Consultant

Bosch

Coimbatore, Tamil Nadu, India

Posted: a year ago

Job Description Experience : 8-10 Years Tasks and Responsibilities Provide IT infrastructure and Application implementation solutions in Enterprise IT Enterprise IT Application Infrastructure Migration and Upgrades Service Design and Transitions (Onboarding new Applications, participate in due diligence, defining roadmap, Implementation of new services, transition plan, competency development and go-live support) Operation Readiness (governance and process implementation) Technical Consulting for Customer Escalations in collaboration with onsite / offshore team / customer coordinators and Stakeholders Proof of Concepts, Technical documentation, and technical trainings IT security implementations for On-premises and Cloud infrastructure Conceptualization - Disaster Recovery, Backup and Restoration, Data Disposal and Decommission Continuous improvement of Infrastructure Lifecycle Management and Automations Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s Ensure Customer Satisfaction in the Services Delivered and Continuous improvement of services Support in Proposals preparation for new and existing services Should be able travel to customer location for business needs Provide On Call readiness support if applicable Expected Technical Skills Expertise in Cloud Infrastructure services – Azure / AWS / Google Cloud Linux / Windows server administration Containerization technologies - Kubernetes / Openshift / Rancher / Docker Scripting – PowerShell / Shell / Ansible / Python / Perl / Bash Strong Knowledge in Infrastructure automation and CI/CD pipeline tools (Git, Jenkins, Ansible, Terraform, Azure Devops, Github actions) Network infrastructure, Firewall, Load balancing setup, storage, and Security implementation Knowledge in Basic Oracle Database Administration / SQL Server / MySQL / Mongo DB Application and Infra Monitoring tools (ICINGA / SPLUNK / NewRelic / AppDynamics / Prometheus / Datadog / ELK) ITIL Service Management Framework (Incident, Change, Problem management) Web applications (Apache / Nginx) and proxy solutions Excellent communication and interpersonal skills Keyword: Linux / Windows Server, Azure, AWS, GCP, Kubernetes, Openshift, Ansible, Terraform, Scripting Qualifications B.E/B.Tech /M. Tech / MCA Additional Information Experience : 8-10 Years  

IQVIA Logo

Senior Consultant

IQVIA

Coimbatore, Tamil Nadu, India

Posted: 10 months ago

Role Expectations: Sr. Consultant is expected to come with strong project, client, people, conflict and change management experience. The manager will be key in ensuring deliverables are in-line with the business needs of the clients. He/she will support the coaching and professional development of team members. He/she will also be required to support business development activities. Additionally, deliver and manage ad-hoc research requests (market assessment, competitive analysis, company profiling, product profiling, industry analysis etc.). The role involves integrated desk research, storyboarding, stakeholder and project management, business development support, people management, process improvement etc. Responsibilities: Contribute to the development of client focused methodologies and logical story boarding for high quality solutions to client questions through (a)Use of domain knowledge, (b) rigorous secondary market research (including, but not limited to pipeline research, treatment landscapes, trial analysis, company analysis, etc.) (c) business analytical tools, and (d) advanced data analytics (by utilizing internal IQVIA proprietary datasets and external resources). Prepare effort estimations, execution plan with milestones and ensure adherence coupled with a risk mitigation strategy. Undertake critical review of deliverables/reports developed by Consultant and provides inputs from sense check, client focus and strategic perspectives. Continuously engage with the clients for feedback and identifying new areas of engagement Ad hoc Project Management: Develop appropriate methodology as per business needs and ensure quality delivery in a timely manner. Build and update process protocols and delivery frameworks to bring-in efficiencies. Train and mentor junior team members in multi-dimensional roles in a dynamic fast paced environment Raise flags if there are risks associated with projects or people. Responsible for planning of training and onboarding new team members. Performance Management: Set up team goals, conduct regular evaluations and provide inputs to team members on a periodic basis to manage performance. Develop growth path for individual contributors and mentor the team to deliver higher performance. Support in talent acquisition Proactively continues to develop advanced leadership/people management through participation in online webinars, newsletters, participation and delivery of KT sessions. Identify and pursue potential newer areas of growth and expansion – newer stakeholders and new offerings. Required Knowledge and Skills" 8-10 years of pharmaceutical/healthcare Primary market research experience Highly proficient in Microsoft suite (Excel, PowerPoint and Word) Very good understanding of pharmaceutical business from commercial and clinical development perspectives, of global pharmaceutical environment and challenges In-depth experience in working with pharmaceutical databases like IQVIA dataset and the ability to judge their appropriate application to the project. Should be well versed with primary market research methodologies; be able to build business proposals; win client satisfaction with deliverables & presentations. Understanding of Medical Devices market in India and in-depth experience in formulating discussion guides, screeners, questionnaires & mentoring the team on the same Strong analytical skills to grasp problems (complexity, context etc.), and ability to assist in the scoping the solution and effort estimation Ability to interface with cross-functional teams on a sound clinical and commercial base. Superior communication ability to ensure that the scope of projects/initiatives and expectations are commonly understood through effective stakeholder management. Excellent writing and comprehension ability, impeccable attention to detail and QC abilities Good organizational, time management and priority setting skills, and the flexibility to multi-task in a fast-paced environment. Ability to coordinate with cross-functional teams on a sound clinical and commercial base