Job Description

HR Service Delivery Specialist:

Job Summary:

• Work with the DTE recruiting teams to drive the recruiting risk and compliance agenda for India GU
• Drive effective implementation of process and technology changes to bring the required impact on recruiting compliance.
• Identify existing / potential risks and link Process, Technology and People to mitigate / eliminate the risks
• Ensure the stakeholders are informed, integrated and enabled. Act as the SME to the recruiting and HRSS teams, applying deep expertise and knowledge on recruiting policies and processes.

Key Responsibilities:

• Track and ensure closure of all recruiting related actions identified through internal and external reviews / audits.
• Conduct a periodic review of all recruiting manuals and review responsibilities and accountability defined in entity recruiting and HRSS manuals to identify conflicting roles, responsibilities and access between these teams.
• Carry out checks of all recruiting processes across entities, by process, by team and by city.
• Conduct Self-Checks of recruiting controls and processes to proactively identify vulnerabilities by partnering with entity teams
• Regularly attend hiring events across entities to understand how the process is being executed. Report concerns or anomalies, if any, to the relevant recruiting lead.
• Partner with the relevant teams to review any new process and technology change that is being driven in entity / HRSS recruitment teams from risk perspective.
• Conduct review post introduction of new process and technology changes to assess awareness and effectiveness of implementation.
• Work with the AEE Risk and Compliance team to conduct periodic forensic analytics of recruitment data.
• Analyze candidate escalation data to identify potential issues and share with RPT (Recruiting Process & Technology) and delivery teams to fix.
• Fraud escalations- work with CI and ER to understand the process and technology fixes required and bring to RPT and delivery teams to design and execute.
• Partner with the concerned internal teams to carry out regular access rights reviews to hiring tools in HRSS and entity teams.
• Publish regular reports on themes and action plans for closure to HR leadership

Qualifications

Skill requirements:

• Must have recruiting process expertise and in-depth knowledge of the policies
• Must be excellent in stakeholder management and highly collaborative
• Must have compliance / audit outlook
• Good in Program Management
• Must have problem solving and analytical skills
• Strong verbal & written communication skills