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SENIOR MANAGER, TECHNOLOGY OPERATIONS

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As a Senior Manager, Technology Operations at Walmart, you will be a technical lead overseeing support engineering and driving operational excellence. You will lead initiatives, manage organization-wide outages, define SLAs, and ensure efficient service supportability. This On-site Full-time opportunity in Bengaluru, Karnataka, India calls for 3-7 years of experience.

Job description 

What you'll do:

As a Support Engineering Manager, you will...
- Be a technical lead for organization and are regarded as a support leader by peers across the team
- Have a solid understanding of the business as it relates to the team’s supported services
- Lead or participate in Team wide user groups to exchange support information, procedures, and best practices
- Be an expert in system design and configuration and contribute regularly to physical architecture design for the organization, especially for new services
- Be involved in major technical decisions and work with development and QA teams to help increase service supportability, scalability, and performance
- Lead large initiatives that span many services such as efficiency and scaling
- Manage organization-wide outages ensuring accurate documentation and timely resolution
- Define aggressive SLAs and drive the team to meet them through metrics creation and analysis
- Conduct cross-team monitor planning and reviews
- Have a strong understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence
- Determine best practices for code management, support, code builds, and code deployments
- Participate and may drive operational excellence across teams
- Display the leadership core values in every activity and may lead people or virtual teams

 

 

 



What you'll bring:

 

- Expertise in operational excellence, security compliance, and distributed systems’ resiliency
- Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Expertise in operations of highly available and scalable software systems with large customer bases
- Excellent communication abilities, both verbal and written, including long-form business writing on complex topics
- Ability to drive effective teamwork, collaboration and commitment
- Excellent analytical problem solving and troubleshooting skills
- Ability to coordinate between technical teams, peers and business stakeholders
- Ability to quickly learn and adopt new technologies
- Experience managing on-call support coverage, escalation and critical issue management
- Experience in contributing to the definition and implementation of automation opportunities within an operations environment
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issue

Set alert for similar jobsSENIOR MANAGER, TECHNOLOGY OPERATIONS role in Bengaluru, India
Walmart Logo

Company

Walmart

Job Posted

7 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Software Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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