Job description 

JD: Lead I – Software Engineering 

Job Description:

Provide Computing HW/System Support for Client products installed at customer sites around the world. Work with client’s global support functions, R&D , SW, HW and Application teams to make sure semiconductor tools function as designed

·       Function as a technical support Tier for Computing issues

·       Contain all field Computing escalations that don’t require design changes

·     Independently resolve customer complex issues by analyzing product and systematic issues (HW, IT, databases, network, storage)

·       Provide troubleshooting plans and technical solutions

·       Reproduce customer issues, find root cause

·       Proactively identify points of failure, and drive for resolution

·       Involvement in new Computing development s

· Take part in Computing HW development road map milestones, new features and components reviews and demos

·       Provide support-related inputs to be included in next versions

·       Participate in new products introduction

·       On-site Projects:

·       Perform new installations and upgrades

·       Troubleshoot complex cases and support local teams.

·       Support Infrastructure:

·       Develop training programs for field engineers

·       Proactively drive support-related features development

·       Initiate Support-related Specs, improvements, utilities

·       Document solutions, procedures, best known methods

Skills

Troubleshoot,SW,Database