Systems Analyst II
Thermo Fisher Scientific
Bengaluru, Karnataka, India
What will you do? The Systems Analyst will be accountable for SAP enhancement assessments and execution matters including service delivery (break/fix). As such, the Systems Analyst will be the key contact for businesses. In addition, the Systems Analyst will guide to and work closely with other groups that support the assessment and delivery of SAP enhancements and support. Minimum Requirements/Qualifications Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable. Minimum of 2-3 years of SAP system management experience (support or enhancements) Hands on SAP OTC configuration experience Nice-to-have: SM or PM/CS experience, S4HANA experience, Agile DevOps experience Knowledge, Skills, Abilities Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners Ability to translate details into specific tasks needed to accomplish a task or solve a problem Willingness to learn and support Service Management solution Excellent customer service skills required Excellent verbal and written communication skills and the ability to communicate effectively professionally with a diverse group, executives, managers, and subject matter experts Good interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management Good ability to work creatively and analytically in a problem-solving complex environment Good ability to navigate the technology environment and work effectively with multiple groups around the globe Strong negotiation/persuasion and analytical skills Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis