About the role:

• Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
• Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.

About you:

• 10+ years of experience in SAP, Incident management​.
• Provide leadership and direction for a global technology team that operates across many Thomson Reuter s applications.
• Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Knowledge of L2- technical support, troubleshooting technical and operational.
• Knowledge of programming languages, not a developer.
• Knowledge of infrastructure (on-premise / cloud).
• Preferred Knowledge of finance / HR.
• Skills in people management and team collaboration.
• Skills in incident management and communication to resolve conflicts.