Conv AI/ML Solutions Delivery Lead
Conv AI/ML Solutions Delivery Lead position available in Bengaluru, Karnataka, India. It is a full-time on-site opportunity. The role involves leading a team of automation engineers, developing automation technologies for business needs, managing vendor/partner relationships, and driving continuous improvement. Strong analytical and problem-solving skills, as well as knowledge of chatbot development and AI industry trends, are required.
Job description
- Responsible for leading a team of automation engineers that includes SLA alignment, incident/problem management, design, development, testing, root cause analysis, bugfixes, improvements, financial cost management.
- Responsible for developing roadmaps and design automation technologies to align with business needs; Seek and build relationships to enhance delivery and better understand, identify and work through issues.
- Creating Business Case and ROI for the target opportunities for Automation.
- Lead research and prototyping new Automation Capabilities; collaborate across business and technical teams to support key business programs & initiatives.
- Lead governance process to ensure automation quality by adhering to methodology, SDLC, Design & Code standards, security and compliance policies.
- Vendor/Partner Management - Manage relationships with Automation tool vendors, partners including licensing, updates, and support.
- Coordinate and manage the overall automation pipeline, ensuring that projects are on track and resources are allocated appropriately.
- Manage customer issues, and provide effective remediation in a timely manner; communicating out status, performance metrics to customers at all levels of the organization.
- Responsible for operational support & architecture optimizations through automation.
- Drive continuous improvement across platform and products through automation, measurements, and standard processes,
- Provide technical direction on design considerations, including performance, scalability, maintainability, and traceability.
- Partner with the Business Process Owner (s) and Process SMEs to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements including non-functional requirements such as security, capacity performance and availability.
- Coordinate with the business and the Automation team to identify and provide support for solution designs for production issues and enhancements.
- Identify scope, benefits, constraints, and risks for Automation initiatives; capture and document current state manual processes including data flows.
- Consider change management implications for implementation of new processes for Automation.
- Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects.
- Act as a liaison between business and technical resources
- Help design, document and maintain system processes.
Essential Job Functions (state in 5-7 bullets the core accountabilities, from job catalog)
- Provide governance and ensure that designs, prototypes, and solutions meet technical standards, framework and guidelines.
- Deliver solutions in alignment with standard while meeting quality, performance, security, compliance requirements.
- Work with Conversational AI / Bot technical teams and business partners to design, develop and maintain Bots. Includes software architecting and development outside of Bot platforms.
- Vendor/Partner Management - Manage relationships with Automation tool vendors, partners including licensing, updates, and support.
- Create accurate development effort estimates in collaboration platform provider
- Work with Product owner, Scrum master to drive user story creation and epics for bots.
- Present and demonstrate proposed solutions as required.
- User Access, Change, Incident and Release management
- Audit & Reporting of platform
- Support setup, integrations and continuous improvement on the platforms involved.
- A team player that is willing to learn and adapt in a high pace delivery environment.
- Maintain up to date knowledge of industry trends and developments in areas including generative AI, RPA, process mining, etc
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Standard Minimimum Requirements
- Education: Bachelor's degree in computer science, data analytics, or a related field (or equivalent experience).
- Experience: 10+ years of applicable IT Experience
- Minimum 10 years of related experience in automation, business analysis, data & analytics,
- Proficiency in natural language processing (NLP), Generative AI/ChatGPT and machine learning concepts.
- Strong analytical skills and the ability to work with data.
- Experience with chatbot development platforms and tools.
- Knowledge of programming languages (e.g., Python) may be beneficial.
- Excellent communication skills to gather user feedback and interact with developers and users.
- Problem-solving skills and the ability to adapt to changing chatbot needs.
- Familiarity with AI and chatbot industry trends and best practices
Language
The ability to fluently read, write, understand, and communicate in English.
- Good Coordination, Presentation and Communication skills
- Experience in performing opportunity assessment to identify use cases for Chatbots
- Experienced working with global business stakeholders and multiple IT teams.
- Ability to understand business processes and help optimize processes for efficiency.
- Experience with specific chatbot platforms (e.g., Dialogflow, Aisera, Microsoft Bot Framework, IBM Watson Assistant).
- Certification in AI, machine learning, or chatbot development.
- Experience with life sciences, health care or medical device industry
- Continuous learning attitude of the emerging technology trends and instituting innovative thinking/approach throughout the organization.
- Substantial skills in the platform technologies in their domain, sufficient to drive technical solutioning with the ability to effectively engage with engineers to make decisions on technical trade-offs.
- Contributes with ideas that challenge thinking and standardize processes.
- Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.
- Strong collaboration skills for effective communication across multiple teams and stakeholders, both internal and external
- Data savvy individual with hands on experience in preparing, analyzing and deriving insights from data
- Ability to understand and apply practices and patterns related to data access, integrations, security, and privacy/GDPR
- Knowledge of enterprise data management concepts, principles, and practices as related to master data, reference data, and/or metadata as well as data governance.
- Experience in working as part of Agile teams and using agile and collaboration tools like Jira, Confluence
- Ability to work independently and as part of a team with strong collaboration skills
- Data savvy, problem solver
- High learning agility