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Conv AI/ML Solutions Delivery Lead

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Conv AI/ML Solutions Delivery Lead position available in Bengaluru, Karnataka, India. It is a full-time on-site opportunity. The role involves leading a team of automation engineers, developing automation technologies for business needs, managing vendor/partner relationships, and driving continuous improvement. Strong analytical and problem-solving skills, as well as knowledge of chatbot development and AI industry trends, are required.

Job description 

  • Responsible for leading a team of automation engineers that includes SLA alignment, incident/problem management, design, development, testing, root cause analysis, bugfixes, improvements, financial cost management.
  • Responsible for developing roadmaps and design automation technologies to align with business needs; Seek and build relationships to enhance delivery and better understand, identify and work through issues.
  • Creating Business Case and ROI for the target opportunities for Automation.
  • Lead research and prototyping new Automation Capabilities; collaborate across business and technical teams to support key business programs & initiatives.
  • Lead governance process to ensure automation quality by adhering to methodology, SDLC, Design & Code standards, security and compliance policies.
  • Vendor/Partner Management - Manage relationships with Automation tool vendors, partners including licensing, updates, and support.
  • Coordinate and manage the overall automation pipeline, ensuring that projects are on track and resources are allocated appropriately.
  • Manage customer issues, and provide effective remediation in a timely manner; communicating out status, performance metrics to customers at all levels of the organization.
  • Responsible for operational support & architecture optimizations through automation.
  • Drive continuous improvement across platform and products through automation, measurements, and standard processes,
  • Provide technical direction on design considerations, including performance, scalability, maintainability, and traceability.
  • Partner with the Business Process Owner (s) and Process SMEs to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements including non-functional requirements such as security, capacity performance and availability.
  • Coordinate with the business and the Automation team to identify and provide support for solution designs for production issues and enhancements.
  • Identify scope, benefits, constraints, and risks for Automation initiatives; capture and document current state manual processes including data flows.
  • Consider change management implications for implementation of new processes for Automation.
  • Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects.
  • Act as a liaison between business and technical resources
  • Help design, document and maintain system processes.

 

Essential Job Functions (state in 5-7 bullets the core accountabilities, from job catalog)

  • Provide governance and ensure that designs, prototypes, and solutions meet technical standards, framework and guidelines.
  • Deliver solutions in alignment with standard while meeting quality, performance, security, compliance requirements.
  • Work with Conversational AI / Bot technical teams and business partners to design, develop and maintain Bots. Includes software architecting and development outside of Bot platforms.
  • Vendor/Partner Management - Manage relationships with Automation tool vendors, partners including licensing, updates, and support.
  • Create accurate development effort estimates in collaboration platform provider
  • Work with Product owner, Scrum master to drive user story creation and epics for bots.
  • Present and demonstrate proposed solutions as required.
  • User Access, Change, Incident and Release management
  • Audit & Reporting of platform
  • Support setup, integrations and continuous improvement on the platforms involved.
  • A team player that is willing to learn and adapt in a high pace delivery environment.
  • Maintain up to date knowledge of industry trends and developments in areas including generative AI, RPA, process mining, etc
  •  

Standard Minimimum Requirements

  • Education: Bachelor's degree in computer science, data analytics, or a related field (or equivalent experience).
  • Experience: 10+ years of applicable IT Experience
    • Minimum 10 years of related experience in automation, business analysis, data & analytics,
    • Proficiency in natural language processing (NLP), Generative AI/ChatGPT and machine learning concepts.
    • Strong analytical skills and the ability to work with data.
    • Experience with chatbot development platforms and tools.
    • Knowledge of programming languages (e.g., Python) may be beneficial.
    • Excellent communication skills to gather user feedback and interact with developers and users.
    • Problem-solving skills and the ability to adapt to changing chatbot needs.
    • Familiarity with AI and chatbot industry trends and best practices

Language

The ability to fluently read, write, understand, and communicate in English.

 

 

 

 

  • Good Coordination, Presentation and Communication skills
  • Experience in performing opportunity assessment to identify use cases for Chatbots
  • Experienced working with global business stakeholders and multiple IT teams.
  • Ability to understand business processes and help optimize processes for efficiency.
  • Experience with specific chatbot platforms (e.g., Dialogflow, Aisera, Microsoft Bot Framework, IBM Watson Assistant).
  • Certification in AI, machine learning, or chatbot development.
  • Experience with life sciences, health care or medical device industry
  • Continuous learning attitude of the emerging technology trends and instituting innovative thinking/approach throughout the organization.
  • Substantial skills in the platform technologies in their domain, sufficient to drive technical solutioning with the ability to effectively engage with engineers to make decisions on technical trade-offs.
  • Contributes with ideas that challenge thinking and standardize processes.
  • Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.
  • Strong collaboration skills for effective communication across multiple teams and stakeholders, both internal and external
  • Data savvy individual with hands on experience in preparing, analyzing and deriving insights from data
  • Ability to understand and apply practices and patterns related to data access, integrations, security, and privacy/GDPR
  • Knowledge of enterprise data management concepts, principles, and practices as related to master data, reference data, and/or metadata as well as data governance.
  • Experience in working as part of Agile teams and using agile and collaboration tools like Jira, Confluence
  • Ability to work independently and as part of a team with strong collaboration skills
  • Data savvy, problem solver
  • High learning agility
Set alert for similar jobsConv AI/ML Solutions Delivery Lead role in Bengaluru, India
Alcon Logo

Company

Alcon

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

Category

Software Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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