Job description
Role Purpose
The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution
Do
Display
Lists the competencies required to perform this role effectively:
Competency Levels | |
Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. |
Competent | Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. |
Expert | Applies the competency in all situations and is serves as a guideto others as well. |
Master | Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. |
Deliver
No. | Performance Parameter | Measure |
1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT |
2. | Automation | Process optimization, reduction in process/ steps, reduction in no.of tickets raised |
3. | Skill upgradation | # of trainings & certifications completed, # of papers, articleswritten in a quarter |
SAP ABAP HANA
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | Lead Consultant | Reporting & updates |
Onsite Project Manager/ Project Teams | To provide off-site support and inputs as per client requirements | |
External | Clients | For solutioning and provide support |