Desktop/Server support, System Administration

years of experience in Nexthink

Role & Responsibilities

Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization.

Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.

Mandatorily specify the domain/technology areas the candidate will work on.]

Role: KEY RESULT AREAS  (Activities scheduled in the project)

•        Requirements gathering from Customer

•        Responsible for overall Plan and design of Nexthink Architecture

•        Prepare Nexthink Implementation & Deployment Project & Execution Plan

•        Responsible for managing Nexthink Appliance via Linux command line.

•        Creation of Nexthink process documentations

•        Responsible for preparing Nexthink test cases and Test execution

•        Coordinate with Client SME for Nexthink Implementation, Testing and Deployment  sign off

•        Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies

•        Envision, Plan & deploy Nexthink operational Cofigurations like Investigations, Alerts, Dashboards, Hirerarchy, Services, categories etc..

•        Create scripts in powershell for Nexthink Act modules.

•        Leading team of BAU consultants / engineers

•        Provide technical guidance and coordination with onsite / offshore team

•        Review Nexthink Engineering/Deployment project plan and progress

•        Participate in program and project review meetings

•        Coordination with BAU team for handover

•        Responsible for overall reporting and technical documentation needs

Required Candidate Profile

(Job Requirements/Descriptions)

[Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on.

What Knowledge of job, Market/Industry knowledge he must possess.

Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc.

Describe in detail what his current role should have been in his current organization.]

Profile:

·        Strong Knowledge of Nexthink concepts, Architecture and Operational configurations

·        Strong knowledge in Win 7 / Win 8 / windows 10 Operating System

·        Good Knowledge of Desktop Support operations on L1 and L2 levels and incident management.

·        Basic Knowledge of Linux /Unix Commands

·        Basic Knowledge of SCCM deployment

·        Good Customer orientation and coordination  skills

·        Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.

·        Basic  knowledge of Active Directory and Windows Servers

·        Basic understanding of networking concepts

·        Good knowledge in PowerShell scripting

·        Manage team (onsite and offshore) and ensure deliverables are met on time

·        Strong communication & presentation skills

Certifications:

1.      Windows 7 and / or Windows 8 / windows 10 Certified

2.      Nexthink Basic or Professional Certified.