Job Description

Remote Work: No

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Monitor application problems and update stakeholders via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:
 

Job description NOC L1/ Technical Customer Support Level 1
Qualification (Please specify) – Any bachelor degree related to computer science

Fresher candidate for 24x7 support profile
Monitor infrastructure and application related alerts in ServiceNow, nagios, uptime and any other monitoring tools
Able to handle production calls and escalate it to the right people
Candidate should have the excellent verbal and written communication skills
Should also handle the outage call and document the changes along with the timelines during outage call.
Follow up on the reported issues until its completion
Generate report for infrastructure alerts and share it with the clients

Skills - ServiceNow, Nagios, uptime and any monitoring tools

Qualifications:
 

• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
• 1-3 years demonstrated working experience required
• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates strong customer service and communication skills