Job description 

About the role

Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for a super skilled KYC Support Team Leader 📣 Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch 👇

What you’ll be doing

• Managing the team of 10-15 KYC analysts
• Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
• Conducting regular one to ones, team meetings and performance reviews
• Challenging processes and procedure, in the context of continuous improvement
• Raising awareness of unusual trends in performance, team, attitude and other management parameters
• Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace

What you'll need

• Fluency in English
• People management experience and skills to ensure team is working effectively together where necessary
• Ability to work under pressure, manage multiple projects at once, and meet tight deadlines
• Ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators

Nice to have

• Practical knowledge of SQL (can be basic level)
• Relevant experience in KYC in a major financial institution (preferably international)