The Job logo

What

Where

Process Assistant

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Join Amazon as a Process Assistant where you will play a crucial role in ensuring timely and quality delivery to customers. Manage shift operations, mentor associates, ensure productivity, quality, and safety standards. Conduct audits and implement training plans. This is a full-time on-site opportunity in Hyderabad, TS, IND.

DESCRIPTION

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:
· Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Monitor status of counts and problem solve queues
· Responsible for shift quality and associated action plans
· Preparing and implementing training and development plans for associates
· Conduct a 4M and 5S audit for the respective work stations on a daily basis
· Stand-in for Area Manager.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- High school or equivalent diploma

PREFERRED QUALIFICATIONS

- 2+ years of Microsoft Office products and applications experience

Set alert for similar jobsProcess Assistant role in Hyderabad, India
Amazon Logo

Company

Amazon

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Administrations

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Unisys Logo

Service Desk Associate L1 - Fresher (International Voice Process)

Unisys

Hyderabad, Telangana, India

Posted: 6 months ago

The Service Desk Associate L1 role at Unisys involves providing technical support to customers via email, chat, web, or phone to ensure their requirements are met. It includes diagnosing, troubleshooting, and resolving incidents, escalating complex issues, and maintaining call quality. This position requires excellent communication skills, knowledge of operating systems, hardware, and networking, multitasking abilities, and willingness to work in shifts. The job is based in Hyderabad, Telangana, India, and falls under the category of Information Technology service delivery.

Amazon Logo

Process Specialist, CT

Amazon

Hyderabad, Telangana, India

Posted: a year ago

DESCRIPTION Network Flow Control Tower: At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. Network Flow Control Tower Execution Overview European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time. Purview of a Process Specialist Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting ,Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Key job responsibilities Responsibilities include, but are not limited to: · Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis. · Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically. · Develop and understand performance metrics to assist with driving business results. · Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered. · Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution · Communicate with external customers · Provide real-time customer experience by working in 24x7 operating environment. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with SQL PREFERRED QUALIFICATIONS - Experience with Excel

Genpact Logo

Process Associate

Genpact

Hyderabad, Telangana, India

Posted: a year ago

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.   Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.    Welcome to the relentless pursuit of better. Inviting applications for the role of Process Associate – Customer Services Roles provides primary support to customers encountering problems products and solutions. Responds to customer product inquiries via telephone, email or ecases.  Responsibilities •    Facilitates inquires through systems in order to provide answers to common questions and problems.  •    Resolves customer concerns raised during installation, operation, maintenance or product/service application or compatibility matters.  •    Documents customer information and recurring technical issues to support product/service quality programs and product development. •    Provides customer service by applying problem solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email, and online ticket. •    Uses customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues. •    Provides other ad hoc support and duties as assigned, to include attending training courses as required and stays abreast of evolving internal processes and industry developments. Qualifications we seek in you! Minimum Qualifications •    Bachelor’s degree preferably BTech / B Sc -Computers / MCA  •    Strong customer service skills •    Strong communication skills (B2/C1) Preferred Qualifications •    Basic knowledge of SQL as needed for application/technology. •    Knowledge of Microsoft O/S and/or PC hardware or Mobile devices (Smartphones/iPads)