Associate Consultant

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We are hiring for the position of Associate Consultant at HCLTech. This is a full-time, on-site opportunity in Chennai, Tamil Nadu, India. As an Associate Consultant, you will be responsible for adhering to SLAs, troubleshooting technical issues, and implementing new technologies. You will also be involved in vendor coordination, incident management, and problem management. We are looking for candidates with 3-7 years of experience and a Bachelor or Master degree. Join our team and contribute to service improvement plans.

Job description

Adhering to SLAsITIL Processes awareness and adhering toHelping team members in case of Issues/Technical ProblemsHandling tickets / change requests using Service NowTroubleshooting technical issuesEnsuring that the processes are adhered toResponsible for successful completion of Installation, configuration and migrationEnsure maximum uptime according to the SLA Implementing new technologies and design changesApplying patches/upgrades to maintain security levelDay-to-Day reporting analysis tasksInteraction with various technical tracksVendor co-ordination & follow up

To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations orL3 level support and doing incident and problem management
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Set alert for similar jobsAssociate Consultant role in Chennai, India

Company

HCLTech

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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