Consultant

You must Sign In before continuing to the company website to apply.

Job description:

Experience on O365 support & Exchange Admin Center. Good Experience providing enterprise support in Exchange 2016 & O365. Mail flow in Exchange 2013/2010& 2007. Client Access in Exchange 2013/2010. Knowledge on Transport Rule creation. O365

To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations orL3 level support and doing incident and problem management
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Set alert for similar jobsConsultant role in Madurai, India

Company

HCLTech

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Related Jobs

Consultant

HCLTech

Madurai, Tamil Nadu, India

Posted: a year ago

Job description: Experience on O365 support & Exchange Admin Center. Good Experience providing enterprise support in Exchange 2016 & O365. Mail flow in Exchange 2013/2010& 2007. Client Access in Exchange 2013/2010. Knowledge on Transport Rule creation. O365 To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. To provide support for on call escalations orL3 level support and doing incident and problem management Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Associate Consultant

HCLTech

Madurai, Tamil Nadu, India

Posted: a year ago

Job description: DB2 LUW DBA JOB DESCRIPTION: Responsible for DB troubleshooting, database activities like export/ import, DB2move, Load utility, Backup and recovery, DB2 node directory / catalog configuration. Database performance tuning using DB2dart, DB2explain utilities etc. Trouble shooting database issues using db2diag and notification logs, snapshot, event monitor, db2hc or enabling HMON Supporting Configure and maintain High Availability Disaster Recovery (HADR) environment Database performance tuning using db2dart, db2explain, db2advis db2top, db2pd utilities. Backup and recovery methods including point in time recovery. Install, configure, monitor, upgrade, Migrating and maintain DB2 LUW databases in production/Dev/QA environments Instance and database creation and configuration. Extensive experience automating database maintenance and monitoring with shell scripts including automating system event logging, alert notification, and Reporting using the DB2 utilities and Command Line Processor (CLP). Working experience on SAP db2 environment (Preferred) Knowledge on OS clustering environment Exposure on DR test & strategies like Failover Clustering Very good knowledge of Linux/AIX/Window Should have very good communication skills and Knowledge on ITIL Methodologies like Change, Incident, Problem, and Service Management using Service Now is preferred. Working knowledge of Backup tools like Netbackup   To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA

Associate Consultant

HCLTech

Madurai, Tamil Nadu, India

Posted: a year ago

Job description: Network DATA Skill resource required To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. To provide support for on call escalations orL3 level support and doing incident and problem management Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Senior Technical Lead

HCLTech

Madurai, Tamil Nadu, India

Posted: a year ago

Job description: Strong experience in web technologies JAVA/J2EE, Spring, Spring boot, Hibernate, Rest, JSON, Database, JUnit, GIT, Maven, Jenkins To develop and deliver codes for the work assigned in accordance with time, quality and cost standards. Review product requirement to identify gaps and refine requirements, help in developing execution strategy, provide time estimates, provide testing requirements, implement and deliver the solution. Conduct code review and advocate best coding practices. Works for resolution of technical impediments by collaborating with appropriate stakeholders, proposing, developing and delivering resolutions. Interacts with customers as required in understanding, reproducing, and troubleshooting customer issues Provides training, guidance, feedback, coaching and mentorship to fellow engineers. Highly proactive, result-oriented and team player. Expertise in industry best practices in SW development processes: Unit testing, Object Oriented design, code reviews etc. Excellent communication skills (written and verbal), with specific experience and demonstrable success with the full software development lifecycle and using the Agile/Waterfall Development processes Good analytical and problem-solving skills   To ensure process compliance in the assigned module, and participate in technical discussionsorreview as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations). To develop and guide the team members in enhancing their technical capabilities and increasing productivity To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. To be responsible for providing technical guidance or solutions ;define, advocate, and implement best practices and coding standards for the team.

Specialist

HCLTech

Madurai, Tamil Nadu, India

Posted: a year ago

We are seeking a highly skilled individual to join our team as Backup Administrator. You will be responsible for mentoring team members, handling incidents and troubleshooting technical issues related to backups. Your role will also involve planning and implementing change requests, ensuring process adherence, and improving customer satisfaction. Additionally, you will be responsible for testing new technologies, identifying skill gaps, and providing on-call support. If you have a strong understanding of backup systems and excellent problem-solving skills, we would love to hear from you.

Senior Specialist

HCLTech

Madurai, Tamil Nadu, India

Posted: a year ago

JOB DESCRIPTION:- Involves in implementing, upgrading/migrating and maintaining Citrix infrastructure. Accountable for ensuring that appropriate design, planning and operations handovers take place for all new services involving Citrix Infrastructure. Provide technical leadership and hands-on support. Handles standard Citrix engineer duties and recommends, innovative and automated approaches wherever possible for infrastructure tasks. Work with stakeholders and customers to understand server utilization, lifecycle, protection requirements and develop effective workable solutions and processes. Lead the triage and resolution of escalated, complex incidents, problems or capacity concerns. Requires support out of office hours during emergencies and routine maintenance Occasional travel may also be required. Qualification, Skills & Experience: Total of 10 - 15 years of experience 6+ Years prior experience in an L3 support position 4+ Years prior experience in a subject matter expertise/architect role Solid industry experience in IT infrastructure architecture and design patterns Extensive hands-on experience in designing & managing Citrix infrastructure such as XenApp, XenDesktop, Storefront/Web interface servers Expert knowledge on managing remote access infrastructures such as Citrix Access Gateway and Citrix Netscaler Good knowledge of application packaging tools such as Microsoft App-V, VMware ThinApp Good hands-on experience on at least one of the hypervisor platforms such as VMware, Hyper-V Expert knowledge on Windows server platform. Good knowledge of Windows server technologies such as Active Directory Services, SCCM/SCOM etc Ability to write scripts and automate tasks using PowerShell Good understanding of storage and network technologies Experience at creating technical presentations/documentation Ability to lead and host technical working sessions Excellent interpersonal and communication skills Good understanding of ITIL processes and tools Good to Have: ITIL V3 certification Good project management and delivery skills   To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases