Job description 

Responsibilities

1. Understanding the basic details and features of the company’s products and services

2. Contacting clients and potential leads via phone calls and emails

3. Answering any incoming calls and emails and addressing customer queries

4. Gathering feedback from customers on the various products and services

5. Coordinating and scheduling consultation appointments with Sales Representatives

6. Maintaining detailed and accurate records of all day-to-day calls

7. Diverting any urgent requests or complaints to the Sales Manager

8. Rescheduling appointments, meetings, and calls as per the customer’s requests

9. Performing basic administrative tasks such as organizing documents and maintaining customer records

Requirements

1. High school diploma or GED

2. Proven work experience as an Appointment Setter, Telecaller, Telemarketer , or a similar role in the Sales industry

3. Excellent communication and presentation skills

4. Good time management and organizational skills

5. Strong analytical and problem-solving skills

6. Excellent telephone etiquettes

7. A team player as well as ability to work independently

8. Highly motivated and detail-oriented individual

9. Proficiency in Microsoft Office tools

10. Impressive data entry and customer service skills