Job Description
 

S&P Global Corporate

The Role: Business Analyst I

The Team: In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.

The Impact: By providing state of the art technical Support for our Market Intelligence Salesforce Production instance. Your role would have a high impact in investigating and diagnosing technical issues. The data you provide would be used by our scrum teams in their resolutions

Responsibilities: Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.

Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.

As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.  You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).

Engage with stakeholders and understand requirements for issue resolution

Be an active member of a technical support team and manage the resolution of critical incidents

Assist in creating comprehensive technical documents

Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary

Supervise activities between resources, and facilitate smooth workflow for service delivery

Build Knowledge Base articles, Playbooks, documentation

Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology

Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement

Be up to date with current field practices to enhance service standards and delivery

Understand end-to-end solution and integrations in the overall architecture

Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results

What We’re Looking For:

Should have at least 2 years’ experience working with Salesforce and/or on a Technical Support Team in a related field.

Basic understanding of Agile best practices

Good understanding of development environments and testing processes

Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions

Bachelor’s Degree or Master’s degree in engineering or equivalent

Excellent team player & interpersonal skills

Experience collaborating with clients on business process enhancements

Preferred Qualification:

Knowledge of CPQ or other OTC Applications will be an added advantage

Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus)