Key Success Factors for the Role:

• You are a natural storyteller, with excellent verbal and written communication skills;
• You’re comfortable serving as a strategist and advisor to stakeholders, including those at the most senior levels, offering counsel on best practices and influencing adoption;
• You are an experienced and respected leader, having managed, inspired and motivated teams to excel;
• You have a deep global perspective with the desire and ability to seamlessly work with a regionally and culturally diverse team; and
• You can expertly advocate on the appropriate communication channel (traditional, digital, and new age) depending upon the target personas, message, audience, purpose, etc.

Responsibilities:

• In collaboration with the Head of Corporate Communications, India, act as a strategic counselor to senior leadership to deliver internal content that drives and aligns with company objectives
• Play a critical role in driving and executing an effective communication strategy for ZS employees in India
• Develop effective plans to improve internal communications at all offices and measure the effectiveness regularly
• Design and create employee communication content that’s easy and exciting to consume
• Manage internal communications channels, such as the intranet, e-newsletter, Yammer, digital screens, office forums, periodic internal emails, etc.
• Lead and manage a high-performing team by providing clear direction and support, and cultivate a collaborative work environment that encourages team to excel in their roles
• Provide communications support and counsel to senior executives and internal business partners
• Ensure communication meets company goals and builds community
• Foster trust and strong relationships with key leaders to better support business strategies through an effective internal communication vehicle
• Help ensure consistency of messaging across all internal communications between the India offices and global offices
• Find opportunities to streamline disparate communication efforts, connecting messages back to strategic priorities for the firm wherever possible, thereby helping ZS employees better understand the big picture;
• Partner with Human Resources to strengthen employee engagement and support HR communication needs

Qualification:

• Minimum bachelor’s degree in communication, journalism, or related field; master’s degree (MA/MS/MBA) preferred.
• 10+ years relevant work experience in multi-national professional services environment with demonstrated experience in the scope of this role
• Strong writing, editing, and verbal communications skills
• High-energy, detail-oriented and results-driven communications strategist and practitioner;
• Strong evidence of creating content relevant to a young IT/ITES workforce
• Demonstrated ability to manage internal client relationships, including senior leaders
• Proven record in leading employee communications programs that achieve results
• Experience leading and motivating a team;
• Able to translate complex business and stakeholder needs into effective narratives and messages for a variety of audiences;
• Able to lead multiple, complex projects simultaneously, sometimes with limited guidance, prioritizing as needed to meet deadlines;
• Calm under pressure and demonstrate good judgement;
• Ability to make quick decisions in a professional and confident manner;
• Understanding and experience across communication channels;
• Experience using an internal, social knowledge-sharing, content management or intranet communication platform;
• Experience using Adobe Creative suite a plus;
• Experience in managing budget and vendor relationships.