RESPONSIBILITIES

• Must be able to understand the implementation strategy

• Integration experience with other monitoring tools & ITSM tools.

• Evaluate patches and fixes as needed for potential implementation

• Perform upgrades of the products following corporate governance and project processes

• Continuous evaluation of monitoring and management infrastructure components to ensure system resiliency and health

• Work with architecture, business and delivery teams to determine strategic direction for event monitoring and management platform

• Help users develop and/or enhance monitoring policies for meaningful application outcomes

• Identifying opportunities to automate repetitive processes increasing efficiency

• Orchestrating cross infrastructure teamwork groups to resolve or enhance system performance, incidents and maintenance

• Educate the team and applications teams on new updates

• Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions

• Administer, monitor and maintain system security

• Research and keep current on monitoring and management technologies and communicate trends and future needs from a business perspective

• Build client trust and respect, establish client relationships, and develop rapport with client

• Participate and engage in all team meetings

• Document best practices and operational procedures

• Facilitate continuous improvement within the environment

• Must be participated minimum 2 implementations.

BASIC QUALIFICATIONS

• 5-8 years of experience as an Enterprise Monitoring and Event Management Administrator in the products

• Ability to own and drive to resolution of issues

• Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, Slack, face-to-face)

• Ability to work in a collaborative environment and on multiple assignments at once

• Experience functioning & executing work in a fast-paced iterative environment such as Agile

• Demonstrated initiative to recommend process improvements and demonstrated creative thinking

• Demonstrated self-motivation and the ability to grasp concepts quickly

• Demonstrated sharp, analytical, problem solving, and decision-making skills

• Ability to guide / mentor other Administrators and troubleshoot issues