Job Description

Essential Functions:

• Designs and develops components and services according to specifications within a team environment.
• Performs systems analysis and prepares detailed system documentation including requirements, specifications, test plans and user manuals. 
• Ensures knowledge base is organized and maintained per departmental standards; provides cross-training, coaching, and mentoring as needed; assists in the management of work assignments across the team; provides performance feedback on support team.
• Effectively manages ticket queues ensuring adherence to Service Level Agreement (SLA) and departmental guidelines, identifies and escalates critical tickets, monitors queues for compliance.
• Works with business partners and peers to analyze and resolve support requests.
• Serves as lead for planned and unplanned outages, oversees activities including staff assignments, coordination, and communication; mentors and ensures team is positioned to support outages. 
• Provide guidance to junior staff in executing systems development responsibilities
• Coordinates with Operations staff on deployment of applications.
• Collaborates with other IT groups to include support and deployment of product.
• Ensures all activities are performed with quality and compliance.
• Must be able to multitask and pay close attention to detail
• Client focused approach with strong interpersonal skills

Qualifications

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 6+ years’) or equivalent combination of education, training, & experience.
• Must have 3+ years of Talend experience which should be continuous without any gap and recent in nature.