Job description 

Job Summary: Responsible for the technical expertise of the project, communicating needs, and progressing the engineering solutions for small or medium-sized projects, products, or workstreams. Provide technical guidance and leadership Provide assistance to external customers by diagnosing and troubleshooting software and hardware problems and helping customers install applications and programs. Has familiarity with some of the following technologies: devices, back office enterprise systems (including financial transactions, reconciliation, payment processing, and customer services), and mobile applications. This position typically works under general supervision and direction, and incumbents will regularly exercise discretionary and some decision-making authority associated with the technical scope.

Essential Job Duties and Responsibilities:

• Assist the project leadership team with technical issues.
• Support the program manager in establishing and maintaining engineering project schedules and cost budgets.
• Support the project team in troubleshooting and documenting complex systems issues and ensure appropriate correction is defined.
• Ensure delivery of engineering solutions meet budget, schedule, and agreed scope.
• Interface with customers on engineering requirements, issues, planning, and status updates.
• Utilize system documentation such as design documents and API specification to integrate new system features.
• Serve as technical support for customers, supporting technical presentations, discussions, and workshops.
• Participate in cross-team collaboration using tools such as Confluence, SharePoint, and Slack.
• Monitor software development activities and status using Jira.
• Support defect identification and resolution and monitor test status using tools such as TestRail.
• Support collaborations with internal departments, customer representatives, third-party suppliers, and other stakeholders in support of issue resolution.
• Work with functional engineering managers to support customer needs with additional resources.
• Communicate with customers and engineering to troubleshoot issues, isolate the root cause, and deliver solutions or implement workarounds.
• Manage support requests and customer expectations throughout the D&B and deployment support process to ensure customer success and satisfaction.
• Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
• Respond to customers in a professional and timely manner to deliver workarounds and solutions for complex technical problems.

Who you are:

• A collaborative team player and proactive self-starter, requiring minimal supervision for crucial task completion.
• Demonstrates a strong technical foundation, showcasing practical skills with engineering problem-solving and analytical tasks.
• Passionate about acquiring new knowledge and adept at solving intricate system issues independently.
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Minimum Job Requirements:

• Four-year college degree in Computer Science/Information Technology Engineering or related technical discipline.
• Two (2)+ years of related experience, or an applicable master’s degree. Experience in creating, analyzing, documenting, and testing system and subsystem designs.
• Ability to read APIs and proficiency with programming languages such as Python etc.
• Mental ability to perform engineering problem-solving and analytical tasks. Familiarity with project management principles.
• Must be able to work under project deadlines with minimum supervision.