The Job logo

What

Where

Sign in

Managed Services Consultant

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job description 

Job Description

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

 

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

Set alert for similar jobsManaged Services Consultant role in Bengaluru, India
Sprinklr Logo

Company

Sprinklr

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

IT Services and IT Consulting

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Sprinklr Logo

Senior Managed Services Consultant

Sprinklr

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Job Description What will you do :   Ensure that every client derives the most value possible from the Sprinklr platform  Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform .  Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel  and Contact Center Intelligence & Automation platform.  Understand client’s business, identify platform gaps and optimization opportunities, design and configure the appropriate solution, so that client’s use cases and functionality are fulfilled  Maintain platform relevancy according to changing business needs   Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements   Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality   Take complete ownership of tasks from start to finish, while project managing multiple requests across assigned accounts  Collaborate on multiple medium to high complexity projects simultaneously and complete to a high standards of delivery   Maintain comprehensive and up-to-date documentation of tasks and customer interactions in project tracker  Provide regular /weekly reports to the customer on project status and progress  Assist the Sales and Success Teams in providing insight to client health, and work to win new business and/or grow existing accounts   Support Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration  Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers.     What makes you qualified?    4+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry.  Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc.    In depth hands on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.  Extremely strong communication and presentation skills  Ability to work independently and as a member of a team   Demonstrate experience and a passion for the social media or digital technology universe   Experience managing projects in IT, SaaS, Social, Analytics or Software environment   Experience working with multi-geo, multicultural delivery teams  Ability to work effectively under tight deadlines and juggle several assignments simultaneously   Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred  Passion for solving client challenges and commitment to client delight  Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)  Technical(B.Tech/B.E) degree (minimum), MBA is a Plus    Nice to have:   Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related SaaS and/or CCaaS platforms  Experience using the Sprinklr platform (or one of our CXM competitors) 

Sprinklr Logo

Analyst FP&A

Sprinklr

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Communicate clearly to the experienced operational business executives and support in providing financial counseling, insights, and strategic support.   Learn the role end-to-end including bottom-up data gathering from the corporate teams on the corporate cost to support strategic planning, budgeting, and cost optimization across geo and corporate functions.   Support in performing complex financial analysis to stakeholders and developing monthly financial dashboards for Senior Leadership to support data driven decision-making and evaluate the effectiveness of current forecast.   Support in consolidating and do weekly/Quarterly/Annual rollup of forecast/plan and perform analytical review on the key variances between the forecast/plan.  Support and drive cost efficiency of corporate cost and ensure that the cost is within the approved budget.  Support in monthly financial close by coordinating between FP&A business partners and accounting team to resolve open issues.  Support in publishing financial dashboards and solicit commentary from FP&A business partners for the variances between plan/forecast and actuals on a monthly basis.  Support in detailing out capex budget and monitor capex spends.  Brings both strategic vision and best practices to streamline processes, systems, and automation to help the business scale   Be a role model to all other members of the finance team. Ensure a high degree of quality, timeliness, and accuracy  

Sprinklr Logo

Technical consultant

Sprinklr

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Job Description Your Responsibilities Lead complex Integration Projects by leveraging Sprinklr solutions with 3rd party systems in complex customer environments. Consult with internal and external project stakeholders on the implementation of highly complex technical solutions. Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices. Write proof-of-concept applications using available SDKs and APIs. Research and understand ambiguous technical challenges and help design/implement solutions. Provide guidance to customers who are implementing solutions using the Sprinklr API. Analyze backend code and API requests/responses. Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows.   Assist Product and Engineering teams in identifying product gaps. Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning. Document operational procedures. Inspire, grow and lead junior consultants. Follow industry trends and developments to provide new ideas and recommendations on processes and products. Candidate Qualification 3+ years as Senior-level developer, engineer or technical consultant. Experience working with CX / CCaaS solutions. Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels. Fluency in English (both verbal and written). Bachelor's degree degree in Computer Science, related field or commensurate experience. Working knowledge of at least one object-oriented programming language such as: Java, Groovy, Javascript, Node.js, Python. Proficiency with data exchanges and APIs. High level of comfort with a variety of data stores including relational databases and modern NoSQL databases. Extremely familiar with popular API tools such as Postman and comfortable in interpreting and filtering logs in industry-standard technologies such as graylog and Kibana Familiarity with API architectural patterns such as REST and SOAP and basics of system design Enjoy coding / scripting to automate infrastructure and application management tasks Understanding of Internet protocols, DNS and web standards. Strong team player showing keen interest in taking on new challenges. Proactive and quick learner. Desire to work in a fast-moving and dynamic environment.

Sprinklr Logo

Technical consultant

Sprinklr

Gurgaon, Haryana, India

+1 more

Posted: 9 months ago

Join Sprinklr as a Technical Consultant to lead complex Integration Projects, provide technical solutions using creative problem-solving, and work closely with stakeholders. Be responsible for API development, backend code analysis, and resolving application issues. You'll also have opportunities to mentor junior consultants and contribute to product enhancements. This is a full-time on-site role located in Gurgaon, Haryana, India, or Bengaluru, Karnataka, India.

Sprinklr Logo

Program Manager - Senior

Sprinklr

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.   We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.   We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

Sprinklr Logo

Platinum Support Account Manager II

Sprinklr

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Job Description What You’ll Do The Platinum Support Account Manager (PSAM-I) is the main technical support contact serving Sprinklr’s largest and most complex customers. We work with program managers and executive level decision makers at large Enterprise brands to deliver an excellent customer support experience. Platinum Support also acts as an internal escalation point, collaborating with Sales, Customer Success & Services to resolve issues. Working Hours: Rotational, aligned to customer need • Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues. • Meet regularly with your customer contacts for Case Reviews. You’ll cover trends you see in support tickets, look for opportunities to reduce pain points in product use, and deliver updates on outstanding issues. • Collaborate regularly with other members of the account team to address reported issues and support their efforts. • Work closely with Support Engineers to resolve client issues within SLA targets. • Attend bridge calls for escalated issues and working directly with the customer and engineering for expedited resolution. • Plan and execute important events for customers in collaboration with success/MS teams. • Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plat of action to improve. • Share regular insights into new product features with customer. • Discuss and plan release readiness with customer to meet customer expectations and ensure faster resolution on release related issues. • Closely monitor TTR for all support cases from your accounts and always ensure adherence to SLA. • Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts. • Ensure highest standard of service delivery to our platinum customers. Who You Are & What Makes You Qualified • 3-5 years of experience working in a product support role at a software/services company. Bonus points for working for a fast-paced SaaS startup company. • Education level: Bachelor’s degree in a technical field, Masters in Computer Science, or equivalent work experience in a software/support and services environment. • Experience with Linux operating system • Familiarity with relational and non-relational database technologies such as MySQL, MongoDB, Elasticsearch • Experience with a scripting language such as Python or Javascript. • Prior Customer/Account management experience at any level is desirable. • Understanding of saas business and service deliverables. Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.