Service Monitoring Engineer - Alarm Monitoring
Ericsson
Bangalore Urban, Karnataka, India
About this opportunity You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers)! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply. What you will do Alarm Monitoring and creation of Incidents through the ticketing tool or on customer request. Help onsite engineers to check and resolve issues with the equipment, and take cautious decisions to ensure that the downtime is as short as possible. You will bring Experience in troubleshooting, alarm monitoring, Education: Academic degree, minimum on bachelor level in engineering (IT, Telecom) Experience: 1-2 years.