Technical Support Professional – Order Management Systems, Tier-1 Sup

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

We are looking for a Sustainability Software Support Engineer to provide technical support for our global clients on IBM Sustainability Software products, with a focus on Sterling Order Management Systems. You will be responsible for monitoring support queues, communicating with customers, and working closely with higher tier support engineers. This is a customer-facing role that may require weekend rotations, but no night shifts. If you have the aptitude and energy to take on technical support issues for top corporations, we would like to meet you.

Your Role and Responsibilities
As an Sustainability Software Support Engineer, you will apply deep product expertise and skills in supporting our global clients on IBM Sustainability Software products with primary focus on Sterling Order Management Systems

Each implementation is unique in it’s design. Providing for an constantly changing and exciting challenge.

If working in this area interests you, and you have the aptitude and energy to take the on technical support issues of the top corporations in the world, we would like to meet you.

Previous knowledge of our products is a plus, but it is not a requirement for consideration. New hires will be provided training at a level beyond standard user functionality.

Pairing with a mentor and continuing on in a collaborative team environment. Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms.
Responsibilities of a Tier 1 Support Engineer include monitoring incoming Support queues for tickets and assign these to Support Engineers and engage SMEs for Severity 1 tickets. Monitor SaaS alerts and take proactive actions via runbooks to inform external clients/internal stakeholders in a timely fashion. Communicate with IBM customers fluently and keep them updated of the ticket progress and SaaS alert status. Work closely with higher tier Support Engineers to maintain queue hygiene and meet IBM Support responsiveness SLA.
How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be.
You’ll learn directly from expert developers in the field; our team leads love to mentor.
You have the opportunity to work in many different areas to figure out what really excites you.

Required Technical and Professional Expertise

0-3 years of experience
Customer facing role includes shifts / weekend rotations but no night shifts.
Quick learner and ability to pick up product and process skills
5-day work week however needed to work on Saturday and Sunday (Saturday, Sunday will be working days and comp off will be given on another two weekdays).

Preferred Technical and Professional Expertise

New Relic or equivalent SaaS Monitoring Tools like New Relic, Instana
Troubleshooting skills esp Java code / logs / Database troubleshooting skills (DB2 preferred) / Troubleshooting JMS/MQ
Prior experience in Product Support is a bonus.

Set alert for similar jobsTechnical Support Professional – Order Management Systems, Tier-1 Sup role in Ahmedabad, India

Company

IBM

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Related Jobs

Technical Support Professional

IBM

Pune, Maharashtra, India

Posted: a year ago

We are hiring a Technical Support Specialist to collaborate on complex technical issues and become a subject matter expert in the Guardium data security solution. Your role will involve providing technical support to clients and improving client self-sufficiency. You will also interact with various teams to verify product defects and advocate for ongoing product improvements.

Technical Support Professional

IBM

Inda Chhoi, Haryana, India

Posted: a year ago

Join IBM as a Technical Support Professional to provide technical support on Data and AI products. Resolve client issues through problem determination and problem analysis. Collaborate with other support operations to diagnose and prioritize problems. Work closely with the development lab to fix product defects. Communicate updates and action plans to clients. Share knowledge through technotes and blogging. Required skills include OpenSource technologies, Cloud certification, RedHat, OpenShift, Kubernetes, AWS, Azure, programming, system administration, and SQL.

Application Developer: SAP ABAP HANA

IBM

Ahmedabad, Gujarat, India

Posted: 8 months ago

As an Application Developer for SAP ABAP HANA, you will be responsible for designing, developing, and re-engineering complex application components. This role involves customization, implementation, upgrade, and maintenance of SAP applications. Hands-on experience with SAP Fiori, SAP UI5, HTML5, JS, and CSS3 coding is required. This full-time on-site opportunity is based in Ahmedabad, Gujarat, India.

Intern - Software Engineer (C/Python)

Sophos

Ahmedabad, Gujarat, India

Posted: 4 months ago

Design, develop, maintain test plan, test automation suites for Sophos Firewall Product features, enhance existing test suite for better quality, part of feature team, develop test scripts for faster feedback, automated quality process, quicker product deliveries. Remote full-time opportunity based in Ahmedabad, Gujarat, India.

Diploma Trainee - Civil/Electrical/Chemical/Mechanical/Instrumentation

Technip

Ahmedabad, Gujarat, India

Posted: 2 months ago

Job Description About Us At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better.  With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition.  Designing and delivering added-value energy solutions is what we do.   We are seeking Diploma Trainees in Mechanical, Civil, Instrumentation, Electrical, or Chemical engineering for our Ahmedabad, Gujarat location. This role offers an inspiring journey in a global environment, fostering innovation and creativity. Join us to work in design, analysis, and field engineering, contributing both individually and as part of a team. About the Job We are currently looking for Diploma Trainees specializing in Mechanical, Civil, Instrumentation, Electrical, or Chemical engineering to join our team in Ahmedabad, Gujarat. We offer you not only a job, but an inspiring journey in a truly global environment where you team up to break down boundaries thanks to the innovation, creativity, and pioneer spirit that drive our people. Eligibility: 70% and Above in 10th, and Diploma without any backlogs or history of Arrears. Job Description: Develop detailed designs and schematics for disciplines in industrial or commercial settings using computer-aided design (CAD) software. This involves creating 2D and 3D models, specifying materials, and ensuring compliance with relevant industry standards and regulations. • Collaborate with other members of the project team, including engineers, architects, and project managers, to ensure that the designs meet project goals and requirements. This may involve conducting site visits and surveys, identifying potential obstacles or hazards, and providing technical support and guidance to other team members. • Maintain documentation related to design, including drawings, schematics, and technical specifications. This involves performing quality control checks, conducting reviews and revisions as necessary, and ensuring that all documentation is accurate and up to date.   Inclusion Standards In our continuous journey to developing and building culture of inclusion, we adhere to four Inclusion Gold Standards. And you? -        We challenge our biases and embrace diversity of thought ; -        No one has all the knowledge and solutions, collectively we do ; -        We foster a caring environment where people are respected, comfortable to share and be heard ; -        We promote active listening for effective decision and action.

Corporate Account Manager - HDFC Bank Branch Banking

Tata AIA Life Insurance

Ahmedabad, Gujarat, India

Posted: a year ago

Partnership Distribution HDFC Bank Branch Banking Corporate Account Manager - HDFC Bank Branch Banking 1 3 JOB DESCRIPTION Position Title Corporate Account Manager - HDFC Bank Branch Banking Department HDFC Bank - Branch Banking Level/ Band Executive/201 Role Summary: Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locations. B Organizational Relationships Reports To Territory Sales Manager C Job Dimensions Internal Stakeholders Training Branch Operations Distribution Operations External Channel Partner D Key Result Areas Key Contributions Sales ·         Drive wallet Share in the allocated bank branches with focus product mix. ·         Achieve pre-set business targets on ANP, case count, active branch, active sales staff and various KPIs for designated branches ·         Working jointly with the Branch Manager on Business Implementation plan ·         Driving and motivating the branch staff along with Bank RM and providing support for logging in applications sourced ·         Tapping the right database of the branch and ensure authentic documentation ·         Build relationship with the Bank Sales/ operations team and ensure the business targets and Productivity targets of the allocated branches are met effectively ·         Prospect and meet customers within and outside the Branch as when required ·         To develop, agree and implement short term and long term plans to achieve sales targets ·         To achieve branch RM activation targets ·         Work collectively with Bank Sales / operations team and conduct joint sales calls as a team to achieve business nos. ·         Seek commitment from the partner towards achievement of business objective Relationship Management ·         Managing the relationship between internal team and channel partner so as to Foster sales for the company and mmaintain utmost levels of responsiveness to requirements from the Channel Partner ·         Provide all possible support to the channel partner as a face of parent company ·         Effectively execute all Marketing activities as per Partners requirement ·         Ensuring timely issuance of policies with resolving all pending etc. ·         Adhere to the customer touch-point engagement in order to service his portfolio of customers ·         To maintain the desired persistency ratio ·         Prompt post-sales service with respect to all domains ·         Strategize and interact closely with the RM on business plan execution   Ensure Compliance ·       Ensure compliance to internal sales process & other compliance standards ·   Should be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team MIS ·         Adhering to the Training Road map. ·         Providing timely reports to the Supervisor as per the requirement. ·         Adhering to the TALIC code of conduct. E Skills Required Technical Product/Subject matter expertise Business perspective & planning Finance / Insurance industry awareness Self management Problem solving skills Peer level co-ordination and influencing skills