Job description 

What success looks like in this role:

• Provides Tier 2 and Tier 3 support and assists with some project implementation within the networking environment. • Successful provisioning as well as supervision of, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This also includes the Installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer/ government standards. • Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), network segments, and Internet and Intranet systems to ensure operability. Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users. • Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage). • Evaluates a system’s performance and identifies user needs based on approved software per customer specifications. • Supports acquisition of hardware and software as well as subcontractor services as needed. • Works independently on specific projects or may act as lead or Project Manager or a technical consultant where experience and knowledge span multiple projects. • Ensures all design decisions are evaluated analytically and in a systematic manner in accordance with approved technical approaches, processes and procedures. • May provide supervision and guidance for one or more team members including task and work product deliverables. • Works closely with network operations, systems and other groups on business projects, assignments, problems, etc. • Develops advanced technological ideas and guides their development to a final product or solution. • Ensures proper documentation for the corporate knowledgebase, including design, procedural and lessons learned. This also includes maintaining and updating existing documentation. • Monitors the Network and System Enterprise with provided tools to ensure the health of the critical client solutions. • Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling. • Contributes to technical artifacts through team/program SharePoint and/or communities of practice.

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You will be successful in this role if you have:

• University degree or equivalent education and experience. • Minimum of 8 years domain experience. • Advanced knowledge in evaluating vendor products and making recommendations to purchase hardware and software. • Knowledge in setting up administrator and service accounts. • Knowledgeable in network security procedures, best practices, and implementation. • Ability to troubleshoot software issues and customer applications as required. • Has achieved industry standard certifications: e.g.: Security+, CCNP, CCNA, Network+, MCSA. • Excellent documentation skills are required.