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Software Engineer-Production Support

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Support the Production and Operations support function for critical applications. Perform log analysis and utilize monitoring tools to identify and resolve issues. Develop dashboards and collaborate with development teams. Ensure SLAs are met and communicate effectively. Look for improvements in monitoring and stability. Qualifications: 5+ years of IT and Application Support experience, knowledge of monitoring tools, .Net / Java and cloud development, troubleshooting skills, problem-solving skills, and excellent communication skills.
Role/Responsibilities :
  • Support the Production and Operations support function for a set of critical applications aligned to a line of business 
  • Perform in-depth log analysis to identify and diagnose issues in production systems 
  • Utilize monitoring tools like Splunk/ Data Dog, Zipkin, AppDynamics, Cloud Watch etc. to quickly zero-in on application and infrastructure issues 
  • Develop deep knowledge of business functions and applications and their respective integrations, vendors, products, services, systems, and workflows 
  • Develop dashboards and alerting using tools like AppDynamics, DataDog/Splunk, Zipkin and CloudWatch to proactively identify and mitigate incidents 
  • Collaborate with development teams by providing technical findings from Production incidents and assist in determining the root cause and resolution 
  • Assist efforts to resolve high impact incidents by providing technical direction on the call and working with business, application, and other technology partners 
  • Look for areas of improvement in monitoring, application stability, and speed of determining root causes 
  • Ensure key processes are adhered to, towards seamless case handling and resolution of user queries 
  • Track and measure to ensure SLAs are met and contribute towards reducing the resolution time on incidents and business requests 
  • Identify opportunities for automation and be a relentless champion to reduce manual and repetitive tasks 
  • Ensure quality and timely communication is maintained with business and technology stakeholders on critical issues 
  • Develop excellent working relationships with teammates and stakeholders across business and technology  
  • Be proactive, laser focused on execution and promote a culture of continuous improvement 
Qualifications :
  • Minimum education and work experience required for this position include: 
  •  
  • BS degree in Information Systems, Computer Science, Computer Engineering or equivalent 
  • 5+ years of solid work experience in IT and Application Support / Technology Operations 
  • Deep, hands-on experience with log analysis and root cause identification 
  • Sound experience with monitoring tools like AppDynamics, Data Dog/Splunk, Zipkin or CloudWatch and ability to configure alerts and dashboards 
  • Knowledge of .Net / Java and AWS cloud native application development along with knowledge of database technologies like Sybase, Oracle or PostgreSQL is required 
  • Ability to troubleshoot Cloud based systems and Linux and coordinate with technical SMEs 
  • Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions 
  • Good understanding of distributed systems architecture including database, middleware, server and container-based infrastructure etc. would be a plus. 
  • Knowledge of Python and scripting is a plus 
  • Some experience with GitHub and Jenkins is desired 
  • Hands-on experience with Incident and problem management 
  • Excellent problem-solving skills 
  • Excellent verbal and written communication skills 

 

Set alert for similar jobsSoftware Engineer-Production Support role in Bengaluru, India
Moody's Corporation Logo

Company

Moody's Corporation

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

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