The primary objectives of the role are to format research reports consistent with Moody’s brand 
guidelines using MS Office (Word, Excel and PPT) and Content Management System tool. 
• Treat all publishing issues as extremely urgent. Respond and/escalate according to SOP and well
within expected SLA.
• Publish Research reports using CMS and FMP according to approved SLA and SOPs on L1-L2
Sharepoint site
• Support and escalate questions and issues according to L1 support procedures on L1-L2
Sharepoint site
• Keep informed on current issues and workarounds from shift manager (new issues) and known
issues on L1-L2 Sharepoint site
• Review Daily turnover from prior shift
• Keep informed on expired issues and workarounds
• Support all L1 documented functions, tasks, and questions
• Communicate (phone or email) using approved templates, guidelines and documented best
practices.
o Escalate to shift manager or L2 support person when questions or doubts arise
• Maintain knowledge of documented L1 functions and SLAs

Qualifications :
 Any Bachelor Degree
• Customer focused orientation
• Ability to function as a member of a team, to work to tight deadlines and to organise and present
information clearly.
• Ability to think and work independently
• Willingness to learn and share information and skills
• The ability to manage multiple tasks under tight deadlines in a fast-paced, deadline-driven 
team environment.
• Strong problem solving and time management skills
• Strong interpersonal and communications skills.
• 1-3 years of relevant experience, preferably in a similar industry environment.
• Experience working in a financial environment preferred.
• Experience with CMS is a plus
• Knowledge of the graphic tools such as PhotoShop, Illustrator and InDesign will be an added 
advantage