Job Description

Preferred Qualifications - External
Solve complex problems related to infrastructure cloud services. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. It’s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.  

• Work with product team on the shared full stack ownership of a collection of services and/or technology areas. 
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. 
• Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. 
• Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. 
• Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. 
• Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. 
• Demonstrate clear understanding of automation and orchestration principles. 
• Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). 
• Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. 
• Understand and explain the effect of product architecture decisions on distributed systems. 
• Professional curiosity and a desire to a develop deep understanding of services and technologies.  
• Knowledge of scripting languages, linux/Unix systems/commands, server hardware and software configuration, networking, standard internet services, cloud computing patterns, technology security and compliance. 
• Experience running large scale customer facing web services. 
• Identifies solutions to understanding of load balancing technologies and experience with databases and big data stores, and container technologies. 
• Work involves defining and documenting technical architecture of complex and highly scalable products. 
• BS in Computer Science or Bachalor’s Degree with experience relevant to functional area. 
• 3-5+ years of Cloud Operations or IT/DC Operations or related experience.

Detailed Description and Job Requirements - External

• Strong knowledge of major scripting language (python/bash/java etc.), Linux/Unix systems and commands, databases, applications, tools, networks etc.  
• As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. 
• You will be responsible for defining tasks associated with debugging of software applications or operating systems. 
• Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 
• Leading contributor individually and as a team member, providing direction and mentoring to others. 
• BS or MS degree or equivalent experience relevant to functional area. 
• BS in Computer Science or Bachelor's Degree with experience relevant to functional area. 
• 3-5+ years of Cloud Operations or IT/DC Operations or related experience.  

Responsibilities

Solve complex problems related to infrastructure cloud services. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. It’s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.  

• Work with product team on the shared full stack ownership of a collection of services and/or technology areas. 
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. 
• Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. 
• Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. 
• Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. 
• Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. 
• Demonstrate clear understanding of automation and orchestration principles. 
• Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). 
• Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. 
• Understand and explain the effect of product architecture decisions on distributed systems.
•  Professional curiosity and a desire to a develop deep understanding of services and technologies.  
• Knowledge of scripting languages, linux/Unix systems/commands, server hardware and software configuration, networking, standard internet services, cloud computing patterns, technology security and compliance. 
• Experience running large scale customer facing web services. 
• Identifies solutions to understanding of load balancing technologies and experience with databases and big data stores, and container technologies. 
• Work involves defining and documenting technical architecture of complex and highly scalable products. 
• A minimum of 3 to 6+ years’ experience of running large scale customer facing web services. 
• Provide consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

Required Skills

• Cloud Operations
• Linux
• Scripting Languages
• Troubleshooting