Where you fit in
 

Information and Digital Services and Operations (IDSO) provides an extensive global portfolio of IT services to Shell.  The IDSO challenge is to deliver services required by the business and yet remain within affordability ceilings. Business demand for IT services is constant and business activity and strategic growth place a constant pressure on IT spend. Consequently, ITSO needs to provide secure and reliable operations and services while also delivering cost reduction opportunities and containing business requested demand growth.

What’s the role
 

As a Systems Engineer – Service Now, you are responsible for the development and sustainment of the application landscape of ServiceNow application. You must be capable of working independently and collaboratively. You’ll be the day-to-day service integrator in the IT Service Operations organization, supporting Delivery Management to provide efficient and effective services and contribute to Top Quartile performance in costs and processes.

Aside from above, you are expected for the following:

• Hands on working in Servicenow SecOps which includes Security Incident Response and Servicenow vulnerability Management.
• Working with the project to deliver a supportable initial implementation.
• Represent the voice of IT Operations during the initial implementation of ServiceNow SecOps & Risk InsighT Module, which is delivered by a project team, utilizing an external implementation partner.
• Contributing to the sprints to help the project deliver successfully.
• Transitioning into a knowledgeable E2E support engineer in the DevOps team, once the project completes, the external implementation partner leaves, and the internal DevOps team (you) takes over to run and further enhance the product. 
• Manage relationships with third party teams and vendors.
• Continuously increasing the effectiveness and efficiency of Support Services. Changes / Configuration
• Request Management; Execute standard Requests.
• Change Management; Assess/Implement configurations and enhancements.

What we need from you:

• 5 to 8 years software engineering and/or systems support experience
• Minimum Education or Certification:  4-year Degree related to IT.
• Solid ServiceNow SecOps (all modules) & Risk Insight (all modules) skills  
• Prior experience working in Operations and delivery teams
• and a collaborative management style, both face-to-face and virtually
• Very good knowledge of ITIL – all process management aspects
• Good understanding of UI Policies, Business Rules, Client Scripts, Script Includes, HTM, CSS
• Candidate should have REST API Integration knowledge