Experience:

Deep experience of production support in banking domain leading support for critical business portfolios

• With 12+ years of total experience including 24x7 production support experience of 5+ years in lead capacity

• Technical know how on monitoring tools & technology stack such as AppDynamics, splunk, control-M, Java technologies, Unix and cloud environments

• Ability to manage both IT and Business stakeholders

• Knowledge of banking applications support, infra support and Cloud operations from support stand-point

• Problem solving attitude

• Hands on experience on the Support Operations

• Support Program execution with distributed teams

• Governance and reporting

• Key SPOC for all IT and Business stakeholders involved in Production Support

• alert monitoring and handling job failures

• Implementation of industry best practices for project deliveries

• Hands on experience in trouble shooting Java Applications deployed on any of the industry standard Front end Application Servers such as IBM WAS, IBM WPS, JBoss, Tomcat, AWS

• Solid understanding of Linux / Java / LDAP / Oracle / MQ / SSL handshake / Networks - DNS, Load balancers, Webservers / Micro services

• Good to have - understanding of distributed architecture

Monitoring tools - App Dynamics, Splunk (intermediate to expert level , not basic)

Experience in any ticketing Tool - we use Service Now.

• Banking domain knowledge more so in retail banking online and mobile application – all roles. E.g. a telecom domain experience will have a steeper learning curve

• Excellent Communication skills – as mentioned before : senior engineers and shift lead must be able to - handle crisis calls and post meaningful updates on different forums/channels. Entire team should be able to swiftly respond to queries.