Job Description

•    Responsible for 24*7 Mainframe Batch Monitoring for non-production environment
•    Team works in 3 shifts (IST) –6 AM - 3 PM Morning, 2 PM to 11 PM afternoon, 10 PM to 7 AM Night. 
•    Mainframe JCL Job Operations, REXX/CICS/VSAM/COBOL/DB2/IMS – 
•    3+ years of 24*7 Support project experience is a MUST.
•    Min 2-years of proven team lead experience who can unite and inspire team to achieve shared vision.
•    Must be familiar with project management software and processes – excel, ppt, Jira, Confluence, HP ALM, qTest/HP QC etc.
•    Must be self-motivated and proactive individual who strives to find solutions to technical and team problems.
•    Own below areas:
•    Team productivity Tracking, Governance & Reporting
•    Client communication
•    Ensuring Quality and On time services (abend resolution, defects etc.)
•    Compliance with KPI/Metric chalked out in SoW.
•    Escalation Management.
•    Continuous improvement in quality, automating manual tasks, streamlining processes and technical innovation and critical thinking.
•    Problem solving – hands on wherever the team is stuck and unable/delayed in reaching a solution.
•    Works shoulder to shoulder with team as needed on ground-up level tasks if need be.
•    Lead by example and Vision - Provide thought leadership, guidance & grooms team members.
•    Contributes to account growth goals & strategic thinking, Roadmap for Managed services, Opportunities & Risks & Team expansion.