Product Head (Dotted line to Offshore account director)

Primary Skills : T24 - Support /BA / Techno-Functional (AA + Retail Banking)

Level - AD/SM

Qualification:

Science / Engineering graduate

Responsibility:

Operations Review:

• Monitor the profitability of consulting engagements and define methods to improve the same against predefined goal.

Pre-sales:

• Generate new leads due to connects in external forums and being known in industry circles for thought leadership.
• Participate in strategic deals or deals < 3 MM USD.
• Lead proposal development in planning and organizing proposals end to end.
• Create business case/ROI.
• Define the approach that incorporates the winning themes, positioning papers for key proposals.
• Establish connect with key client stakeholders in the context of the opportunity and address concerns/needs.
• Sign off on commercials, when margin for engagement is within the set boundaries.
• Share and educate account team on new capabilities.

Solution Definition:

• Understand the client's stated and unstated needs and break down the scope.
• Assist Project teams on various engagements to resolve escalated issues in problem definition.
• Review reports and qualify the recommendations/conclusions provided by the consulting team.
• Present the reports and recommendations to customers for potentially very large opportunities.
• Conduct client workshops for complex engagements including product evaluations.
• Provide industry perspective and multiproduct experience for qualifying the recommendations.

Solution Deployment:

• In large and complex engagements, act as a SME and provide overview across clients for cross function integration, product knowledge, and industry knowledge.

Project Management:

• Act as advisory and governance body for consulting engagements.
• Oversee the solution and delivery across large / critical projects through project reviews / governance meetings.
• Provide technical / functional guidance to the product team on a need basis.
• Identify risks proactively based on multiproject experience.
• Identify course corrections, best practices etc to be implemented to ensure projects meet timelines, quality parameters and expected outcomes.
• Resolve escalated issues that team is unable to resolve and communicate with clients effectively.

Product Partner Management:

• Oversees product partnership by following up on all process compliance (legal, corporate finance).
• For a deal / customer: Negotiate on the pricing within the guidelines set by leadership team.
• Create joint GTM.

Practice Development:

Based on multiple products expertise:

• Drive initiatives to identify new solutions, Assess proposed solutions ( areas / addons / functionalities to merge service line cutting across products and to build solution assets) and bring management sponsorship.
• Drive creation of new solutions, frameworks, assets etc based on high level inputs shared by the Group Product Head.
• Provide viewpoint positioning papers.
• Provide inputs on PPS Positioning and differentiation from a market perspective.
• Collect new achievements, new implementations and circulate the same on quarterly basis with the leadership as well as the products team.
• Identify customers / projects which can be used as Reference Implementations / Reference customer.

Knowledge Management:

• Leverage internal team discussions / town halls to identify best practices, trends and technical & functional knowledge and ensure that the same are disseminated with the larger team.
• Monitor updation of proposals, case studies and learning’s.

People Management:

• Address concerns of different stakeholders and strive towards amicable resolution.
• Understand aspirations of team members.
• Set goals for team members and monitor performance.
• Conduct appraisals.
• Identify, priorities and deploy action items for competency development.
• Guide the employee in setting career paths.
• Participate in senior level talent selection.
• Review progress on employee engagement activities.
• Direct and guide other managers/team leaders on resolving employee complaints.
• Identify, groom, reward and develop high performers and future leaders.

Must Have Skills

• T24 - Support /BA / Techno-Functional (AA + Retail Banking)
• Jira

Employee Status : Full Time Employee

Shift : Day Job

Travel : No