The Conversation Designer will play a pivotal role in shaping the voice and conversational experiences of our intelligent virtual agentsand ensuring the linguistic accuracy of our AI-driven platforms. Leveraging a strong background in linguistics and prior experience in building virtual agents, the candidate will be responsible for crafting intuitive, engaging, and coherent conversations between users and our AI.  

This role sits within our Product team that’s responsible for industry solutions. We’re looking for candidates with experience designing intelligent virtual agents in sectors like banking, insurance, telecommunications, travel, retail, and healthcare.  

Key Responsibilities
Conversation Design:
Develop and optimize conversational flows and scripts for intelligent virtual agents, ensuring a seamless and natural user experience.
Utilize linguistic expertise to enhance the natural language understanding and generation capabilities of our virtual agents.
User Experience (UX) Design:
Collaborate with UX/UI designers to ensure that conversational designs align with the overall user experience and visual design principles.
Conduct user testing sessions and gather feedback to continuously improve conversational experiences.
Compliance and Accessibility:
Ensure all conversational designs adhere to regulatory compliance and accessibility standards.
Stay updated with industry standards and regulations related to conversational interfaces.
Collaboration with Multidisciplinary Teams:
Work with engineers, product managers, and data scientists to train, test, and refine the AI models, ensuring optimal performance and understanding of user intents.
Collaborate with content creators to ensure brand consistency in conversational dialogues.
Data Analysis and Optimization:
Apply linguistic knowledge to analyze and refine conversation patterns, ensuring cultural and linguistic appropriateness.
Analyze conversational data and user feedback to identify areas for improvement and optimization.
Implement adjustments to conversational flows and scripts based on data-driven insights.
Documentation and Knowledge Sharing:
Maintain comprehensive documentation of conversational designs, decision trees, and user interactions.
Share knowledge and insights with team members to foster continuous learning and improvement.
Stay Updated with Industry Trends:
Keep abreast of the latest developments and trends in conversation design, linguistics, and AI technology.
Participate in relevant workshops, webinars, and conferences to enhance professional growth.

Qualifications:
Educational Background:
Bachelor’s or master’s degree in Linguistics, Computational Linguistics, Cognitive Science, Human-Computer Interaction, Language, Humanities, or a related field.

Experience:
3-5 years of experience in conversation design, preferably for intelligent virtual agents or chatbots.
Proven track record of designing and optimizing conversational experiences.

Skills:
Linguistic Expertise: Strong understanding of syntax, semantics, and pragmatics to craft natural and coherent dialogues.
Technical Proficiency: Basic understanding of NLP, machine learning, and AI technologies.
Analytical Skills: Ability to analyze data and user feedback to derive actionable insights.
User-Centric Design: Proficiency in employing user-centric design principles and methodologies.
Collaboration: Ability to work effectively with cross-functional teams.
Communication: Excellent verbal and written communication skills.

Tools:
Experience with conversational AI platforms and tools (e.g., Dialogflow, Rasa, etc.) 
Familiarity with data analysis tools and platforms.